Information Technology Technician II

Connecticut State Community College; Manchester (CT); On-site; USD 60,000 - 73,000; Full time

Benefits offered by this job

Generous leave policies

Comprehensive health insurance

Tuition reimbursement

Job summary

CT State Community College Manchester campus is seeking an Information Technology Technician II to install, maintain, and support computer hardware and software across college systems. The role supports labs, classrooms, and administrative functions, including training users on system operation.

Candidates should have an associate degree in a related field and hands-on experience with computer hardware, software installation, and Microsoft Office tools.

Qualifications

• Microcomputer hardware, software, peripherals and installation.
• Ability to install, diagnose and repair computer equipment and software including Banner.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams).

Responsibilities

• Install, operate and maintain college IT systems and equipment.
• Provide user support for computer labs and classrooms, and assist administrators with software applications.
• Train students and staff in basic computer system operation and software use.

Skills

Microcomputer hardware

Software installation

Interpersonal communication

Microsoft Office

Education

Associate degree in computer science or related field

Tools

ServiceNow

Banner system

Job description

About CT State

Connecticut State Community College (CT State)was launched on July 1, 2023, through the consolidation of Connecticut’s 12 community colleges. With campuses and satellite locations statewide, CT State serves all 169 towns and neighboring states. As the largest community college in New England, CT State is committed to providing high-quality, affordable, and accessible education that supports students’ academic, career, and personal success.
For more information about CT State Community College and the campus please visitHome - CT State

Position Details

Posted:November 3, 2026
Level:Community College Professional 16, 12-month, tenure track position
Employment Type:Standard
Hours: Full-time, 35 hours per week
Anticipated Start Date:January 2027
Work Location:CT State Manchester (Great Path, Manchester, CT 06040)
Work Modality: On-site;Position is not remote
Closing Date:Applications must be submitted by 5:00pm (EST) on Wednesday, December 2, 2026.

Position Summary

The Information Technology Technician II independently performs a broad range ofcomputer hardware and software operation, maintenance and repair at a CommunityCollege which relies on computerized services in support of its academic andadministrative functions. Those computerized services include academic computer labs,classroom computerized instruction and presentations, and several data bases,reporting programs and routines, including the centralized Banner system, which assistsuch departments as the Business Office, Registrar, Admission, Library, and StudentServices.
The position’s role is that of providing technical assistance to the users of the variouscomputer systems through installation of hardware and software, diagnosing andrepairing computer operating problems, scheduling and assisting in the operation ofcomputer labs. The position demonstrates and provides personal instruction to studentsin computer system operation and assists and trains administrators in softwareapplications.

Essential Duties and Responsibilities

Under the direction of theDirector of Information Technology or other administrator, the Information Technology Technician II is responsible for providing technically soundassistance in installation, operation, adaptation, maintenance and repair of computerizedequipment and software on a college-wide basis, as assignedthrougheffective performance in these essential duties:
Key responsibilities include:

• Operation of the College’s information technology systems.
• Operation of computers and related equipment.
• Advice and guidance on computerized systems operation.

Additional responsibilities include:

• Attendance and participation at convocation and commencement ceremonies
• Service on assigned committees and task forces
• Attendance and participation at committee, staff, informational and professional meetings which may occur during evenings and weekends.

This posting outlines qualifications, experience, and skills but is not limited to the full specifications in the official job description.

Minimum Qualifications

Associate’s degree in computer scienceor related technological discipline together with one (1) or more years of experience incomputer system and software installation, repair, maintenance and operation; or acombination of education, training, and experience which would lead to thecompetencies required for successful performance of the position’s essential duties.

Required Knowledge, Skills, and Abilities:

• Microcomputer hardware, software, related peripheral equipment, softwareapplications and equipment assembly and installation.
• Installing, operating, adapting, diagnosing and repairing malfunctions in computerequipment and software, including complex software systems such as the Bannersystem.
• Ability to work effectively with individuals from diverse academic, socioeconomic, cultural, and ethnic backgrounds, including individuals with disabilities.
• Excellent interpersonal, oral, and written communication skills.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams).

Preferred Qualifications

• Experience providing Help Desk or technical support in a customer-focused environment, including assisting users in person, by phone, and through email; documenting and troubleshooting technical issues; and using ticketing systems such as ServiceNow.
• Experience installing, configuring, troubleshooting, and maintaining classroom and conference room audio/visual (AV) systems such as Crestron
• Experience supporting Windows and Apple computers, printers, copiers, and mobile devices.
• Experience supporting enterprise technologies such as Active Directory, Microsoft 365, and BeyondTrust.
• Experience with endpoint management solutions such as Microsoft Endpoint Configuration Manager (MECM), Intune, and Jamf.
• Experience working in an information technology role within a college or university setting.
• Current CompTIA Security+ certification

Special Requirements

• Must be able to get CIJIS certified and fingerprinted.
• This position requires travel to CT State campus and other locations throughout Connecticut, as operational needs dictate.

Salary and Benefits

• Salary $66,804approximate annual

CT State offers a comprehensive benefits package, including:

• Generous leave policies
• Multiple retirement plan options
• Comprehensive health insurance choices
• Supplemental benefits for retirement and family protection
• Tuition reimbursement (if applicable)

For more information, visit: Human Resources - Future EmployeesHuman Resources -Labor Contracts

Selection Process

After the closing date, applications will be reviewed by a selection committee. Candidates selected for further consideration will be those who best meet the minimum and preferred qualifications and who submitted all required materials by the deadline.

The selection process may include interviews and practical exercises (e.g., written, technical, or simulation exercises). Finalists will be recommended to the Hiring Manager for final selection.

Background Screening

Employment offers are contingent upon:

• Proof of eligibility to work under the Immigration Reform and Control Act (IRCA)
• Successful completion of a background check, including granting permission to contact current and previous employers for verification, reference checks, criminal history, and, when applicable, credit or driving history checks

CT State is committed to maintaining a safe campus community.

Equity Statement

Connecticut State Community College commits to bold and disruptive change by actively identifying, naming, and dismantling structural racism, systemic poverty, and other barriers; establishing equitable and anti-racist policies and practices; and empowering students, faculty, staff, and administrators to advance racial, social, and economic justice. Our core collective responsibility is to continuously assess practices and policies and transform the world we live in by eliminating inequities.

Continuing Notice of Nondiscrimination

CT State Community College does not discriminate on the basis of age, ancestry, color, national origin, gender identity or expression, genetic information, learning disability, marital status, intellectual disability, physical disability (including but not limited to blindness), present or past history of mental disability, prior criminal record, race, religious creed, sex (including pregnancy and sexual harassment), sexual orientation, retaliation for previously opposed discrimination or coercion, veteran status, victims of domestic violence, sexual assault, and/or traffickingor any other federal or state protected class in its employment, programs, and activities, unless theprovisionsofSection46a-80(b) or46a-81(b)of theConnecticutGeneral Statutes arecontrollingor there are bonafide occupational qualifications excluding personsin one oftheabove protectedgroups.

For information regarding the nondiscrimination, disability, and Title IX policies/procedures, [e-mail]

CSCC IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER.