IT Technician I — Casino IT Support

Saracen Casino Resort; Pine Bluff (AR); On-site; USD 42,000 - 64,000; Full time

Job summary

Saracen Casino Resort in Pine Bluff, AR is seeking an IT Support Technician to install, move, and maintain computer hardware and software across the casino and remote offices. You will log tickets, resolve issues, and collaborate with IT management on projects to keep operations smooth.

The role requires a high school diploma or GED (bachelor’s preferred), 3–5 years of IT experience, CompTIA A+ certification (or within 90 days), strong communication, and strict confidentiality.

Qualifications

• High School diploma or GED required; bachelor’s degree preferred.
• 3–5 years IT experience required.
• CompTIA A+ certification required or to be completed within 90 days.
• Excellent communication and ability to maintain confidentiality.

Responsibilities

• Log and track IT support tickets and ensure timely resolution.
• Install, move, and maintain computer hardware and software across the casino and remote offices.
• Respond to incoming requests and trouble tickets from users.
• Provide exceptional customer service and maintain a professional environment.

Skills

Excellent communication

Confidentiality

Computer literacy

Minutes of meetings

Education

High School diploma or GED

Bachelor's degree preferred

CompTIA A+ certification within 90 days

Job description

Saracen Casino Resort in Pine Bluff, AR is seeking an IT Support Technician to install, move, and maintain computer hardware and software across the casino and remote offices. You will log tickets, resolve issues, and collaborate with IT management on projects to keep operations smooth.

The role requires a high school diploma or GED (bachelor’s preferred), 3–5 years of IT experience, CompTIA A+ certification (or within 90 days), strong communication, and strict confidentiality.