Casino IT Technician I — On-Call Helpdesk & Hardware

Legends Casino Hotel; United States; On-site; USD 32,000 - 36,000; Full time

Job summary

Legends Casino Hotel in the United States is seeking an ITS Technician I to perform routine maintenance on desktops, laptops, printers, and peripherals, and to provide first-line end-user support. You will install desktop software and troubleshoot connectivity and desktop problems.

Requires a High School diploma or GED, 1 year experience repairing computers, and certifications (A+ and Network+) or ability to obtain within 1 year.

Qualifications

• High School diploma or GED required.
• Minimum 1 year repairing computers and peripherals.
• 1 year experience with LANs, POS, and Gaming systems preferred.
• AS Degree in Information Technology or similar tech degree preferred.
• A+ and Network+ certifications required or able to obtain within 1 year.
• MCSA certification preferred.
• Education and certifications can substitute for required experience.

Responsibilities

• Provides basic technical support to end users.
• Diagnoses network connectivity problems, hardware and software issues, and operator errors.
• Installs, moves, and maintains computer hardware and peripheral components.
• Installs and supports software on desktop and laptop computer systems.
• Replaces defective or inadequate computer hardware and software.
• Assist in pulling and terminating network and phone cable.
• Assist in maintaining and optimizing department materials and equipment inventories.
• Prepares and maintains technical records and documentation in conformance with department standards.
• Escalates problems to more senior ITS staff and works with outside vendors when unable to resolve system problems in a timely manner.
• Demonstrates enthusiasm, courtesy, responsiveness, and professionalism.
• Proactively and enthusiastically builds relationships inside and outside of the ITS Department to promote operational efficiency and harmonious interactions.
• Enthusiastically supports and promotes the goals, initiatives, values, and standards of Legends Casino and the IT Department.
• Remains familiar with and adheres to policies and procedures as contained in the Team Member Handbook.
• Is a team player with a strong work ethic and a positive can-do attitude.
• Builds relationships inside and outside of their department / team to improve ways of working and provide a great guest experience.
• Models for the team, a strong work ethic and is visible, available and present for the guest and their team.
• Identifies ways to improve workflows and processes to work smarter and increase efficiency.
• Moves the situation quickly toward resolution by efficiently managing and controlling the circumstances.
• Explains the “why” behind the resolution or action for the guest.
• Pays attention to detail and conducts thorough research to make the best decision for the guest and the business.
• Makes judgment calls based on understanding Legends Casinos’ Purpose, Values and Objectives while utilizing research, knowledge, and experience.
• Proactively shares guest feedback with executive management and peers in the spirit of continuous improvement.
• Seeks to share and improve processes and workflows based on guest feedback.
• Finds ways to make good use of their strengths and talents.
• Must be able to work nights, weekends, holidays and on-call.

Skills

Analytical skills

Organizational skills

Written communication

Verbal communication

Confidentiality

Troubleshooting

IT service desk knowledge

Customer service

Gaming license eligibility

Education

AS Degree in Information Technology

A+ certification

Network+ certification

MCSA certification preferred

Tools

LAN networks

POS systems

Gaming systems

Job description

Legends Casino Hotel in the United States is seeking an ITS Technician I to perform routine maintenance on desktops, laptops, printers, and peripherals, and to provide first-line end-user support. You will install desktop software and troubleshoot connectivity and desktop problems.

Requires a High School diploma or GED, 1 year experience repairing computers, and certifications (A+ and Network+) or ability to obtain within 1 year.