IT Technician: End-User Support & Remote Deployments

Royal Electric Company; Sacramento (CA); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Health insurance

401k plan

Paid time off

Life insurance

Tuition reimbursement

Wellness resources

Dental & Vision discounts

Job summary

Royal Electric in Sacramento, CA is seeking an IT Technician to support end users, manage devices, and maintain IT infrastructure at remote sites. You will work with internal staff in person and remotely, handling questions about computer systems, hardware and software, with emphasis on problem solving and customer service.

The role requires strong communication skills, the ability to travel across California, and proficiency with Windows, Active Directory, and Microsoft 365.

Qualifications

• High School Diploma or GED; degree/certifications preferred.
• 2+ years in help desk or technical support.
• On path for degree or IT certs (A+/Network+) preferred.

Responsibilities

• Provide exceptional IT services to Royal Electric employees.
• Document activities in the ITSM platform and meet SLA expectations.
• Communicate issues, solutions and escalations clearly and professionally.
• Process onboarding and offboarding per SOPs.
• Deploy, configure, and track computers, mobile devices, software and user access.
• Manage accounts and maintain security protocols for enterprise tech.
• Provide onsite support for remote offices, including IT projects and installations.
• Set up and maintain IT infrastructure at remote job sites.

Skills

Windows proficiency

Active Directory

Microsoft 365

Network fundamentals

IT support

Communication skills

On-site & travel

Education

High School Diploma or GED

Tools

Windows Server

ITSM/Incident Mgmt

TCP/IP/DNS/DHCP

Job description

Royal Electric in Sacramento, CA is seeking an IT Technician to support end users, manage devices, and maintain IT infrastructure at remote sites. You will work with internal staff in person and remotely, handling questions about computer systems, hardware and software, with emphasis on problem solving and customer service.

The role requires strong communication skills, the ability to travel across California, and proficiency with Windows, Active Directory, and Microsoft 365.