IT Technician - Remote & Onsite Support & Growth

Definitive Networks, Inc.; California; Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision, life

4/10 schedule with rotating day off

On-call compensation

401(k) with 4% match

Tuition reimbursement

Paid training and certifications

Job summary

Definitive Networks, Inc. is seeking an IT Technician to deliver remote and on-site support for clients in the Bay Area. The role includes troubleshooting, documentation in the helpdesk system, and participation in desktop rollouts, cloud/server builds, migrations, and network enhancements.

The candidate should understand Windows 10 and Windows Server OS, with Office 365 expertise. Certifications like A+, Network+, and Security+ are a plus.

Qualifications

• Strong understanding of Windows 10 and Windows Server OS (2012-2022).
• Experience with Office 365 suite (Azure, Intune, Exchange, OneDrive).
• Basic networking fundamentals.
• Industry certifications such as A+, Network+, Security+ are a plus.

Responsibilities

• Provide remote and on-site IT support to clients.
• Diagnose and troubleshoot technical issues and document interactions.
• Participate in projects: desktops, cloud/server builds or migrations, network enhancements.

Skills

Windows 10

Networking fundamentals

Office 365

Active Directory

Windows Server OS

Cloud/OCS tools (Intune, Azure, One?

Tools

Active Directory

Azure

Intune

Exchange

OneDrive

Job description

Definitive Networks, Inc. is seeking an IT Technician to deliver remote and on-site support for clients in the Bay Area. The role includes troubleshooting, documentation in the helpdesk system, and participation in desktop rollouts, cloud/server builds, migrations, and network enhancements.

The candidate should understand Windows 10 and Windows Server OS, with Office 365 expertise. Certifications like A+, Network+, and Security+ are a plus.