IT PC Technician

Sapsol Technologies Inc; Elk Grove (CA); Presencial; USD 48.000 - 70.000; Jornada completa

Descripción de la vacante

Sapsol Technologies Inc. is hiring an IT PC Technician on a one-year contract to support the IT Customer Services Team at the EchoWater Facility in Elk Grove, CA. The role may alternate between the EchoWater Facility and SacSewer Goethe Road based on need.

The technician will assist with Help Desk duties, hardware/software installations, and interaction with customers, diagnosing and resolving issues, and taking on special IT projects as assigned.

Formación

• Excellent troubleshooting skills both remotely and in-person.
• Strong oral communication and customer service abilities.
• Ability to work collaboratively in a team with both technical and non-technical users.
• Experience with hardware and software installations and PC imaging.
• Experience with Windows administration and AD environments.
• Experience providing Helpdesk phone support and MS Office products.

Responsabilidades

• Provide Help Desk support and customer service to employees.
• Assist with hardware and software installations and PC imaging.
• Troubleshoot technical issues and interact with users at multiple locations.
• Support Windows OS in an Active Directory enterprise environment and assist related IT tasks.

Conocimientos

Troubleshooting

Communication

Customer service

Team collaboration

Working with users

Hardware installation

Software installation

PC imaging

Windows administration

Helpdesk support

Microsoft Office

Active Directory

Herramientas

Jira

Confluence

Descripción del empleo

We are looking to hire, under contract, an IT PC Technician. This position will be assigned to work for the IT location at the EchoWater Facility (SacSewer) in Elk Grove. However, depending on the need, work location may alternate between SacSewer at Goethe Road and the EchoWater Facility in Elk Grove. The selected individual will be part of the IT Customer Services Team (ITCS), which supports employees at both locations. The IT PC Technician will assist with Help Desk, hardware/software installations, interact with customers, understand, diagnose, and troubleshoot their technical problems, and various other technical special projects as assigned. The contract duration will be one year, extendible depending on the performance and business needs. Interested and qualified candidates must submit a current resume and any certifications pertinent to the position.

Mandatory skills (documented in the candidate's resume) include:

• Excellent troubleshooting skills, both remotely and in-person
• Excellent oral communication skills
• Excellent customer service skills
• Demonstrated ability to work collaboratively in a team environment
• Demonstrated ability to work well with technical and non-technical users
• Demonstrated ability to perform hardware and software installations
• Successful development of PC images
• Experience in Windows Administration and Support
• Experience in conducting Helpdesk phone support
• Experience in Microsoft Office Products
• Experience with supporting Windows operating systems in an AD (Active Directory) Enterprise network environment

Desirable skills (documented in the candidate's resume) include:

• VoIP and smartphone support experience
• Remote PC Support
• Familiarity with Atlassian Tools (Jira and Confluence)
• Asset and Inventory Tracking Skills

When submitting candidates for the position, please note that we are NOT looking for the following roles: server administrators, developers/programmers, database analysts, business analysts, project supervisors/coordinators/managers, or network technicians.