IT Technician: End-User Support & Remote Deployments

Royal Electric; Sacramento (CA); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Health care plan

401(k) plan

Paid time off

Job summary

Royal Electric is seeking an IT Technician to join our Sacramento, CA team. The role supports end users, troubleshoots hardware and software, and collaborates with staff both in person and remotely to resolve issues.

Ideal candidates have a high school diploma or GED, 2+ years of help desk experience, and a valid driver’s license. You will deploy devices, manage user access, and uphold security standards across sites in California.

Qualifications

• High School Diploma or GED Required.
• On path for degree, certificate, or similar in IT preferred.
• 2+ years supporting a help desk or related technical support experience.
• Valid driver's license required.

Responsibilities

• Provide exceptional IT services to Royal Electric employees.
• Document activities in the ITSM platform while meeting SLA expectations.
• Communicate issues, solutions, and escalations clearly and professionally.
• Process onboarding and offboarding following standard operating procedures.
• Deploy, configure, and track computers, mobile devices, software, and user access.
• Manage accounts and maintain security protocols for enterprise technology.
• Ensuring compliance with company IT standards, security policies, and device lifecycle management procedures.
• Provide onsite support for remote offices, including IT projects, audits, cabling, and equipment installations.
• Set up, configure, and maintain IT infrastructure at remote job sites, from initial deployment through ongoing support.

Skills

Windows

Microsoft 365

AD/Directory Services

Networking basics

Troubleshooting

Communication skills

Driver's license

Local travel

Education

High School Diploma or GED

Tools

ITSM platform

Job description

Royal Electric is seeking an IT Technician to join our Sacramento, CA team. The role supports end users, troubleshoots hardware and software, and collaborates with staff both in person and remotely to resolve issues.

Ideal candidates have a high school diploma or GED, 2+ years of help desk experience, and a valid driver’s license. You will deploy devices, manage user access, and uphold security standards across sites in California.