End User Computing Technician — Exec-Ready IT Support

Hayward Holdings, Inc.

Clemmons (NC)

On-site

USD 52,000 - 78,000

Full time

9 days ago

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Job summary

Hayward Holdings Inc. seeks an End User Computing Technician Level 2 to provide in-person or remote desktop support for employees across site and regional locations, with emphasis on security, policy compliance, and license standards.

You will install hardware/software, train users, and monitor system availability. This role requires an Associate degree, prefer Bachelor's, and initiative to obtain A+, ITIL Foundation, and Azure Fundamentals within 18 months.

Qualifications

Associate degree required.
Bachelor's Degree preferred.
Must achieve A+ Certification within 12 months of accepting the position.
Must achieve ITIL Foundation Certification within 18 months of accepting the position.
Must achieve Azure Fundamentals certification within 18 months of accepting the position.

Responsibilities

Provide in-person or remote desktop/end-user support services for Hayward employees, manufacturing computer systems, and warehouse operations.
Performs installation of hardware and software as needed by the end users or as directed by the End User Computing leadership team.
Provides support to and trains users in the use of Hayward IT solutions and services.
Monitors and maintains system availability and stability.
Prepares and maintains documentation for end-user training as well as network documentation used by the End User Computing team.