IT Technician II Onsite (Sacramento, CA)

Itsasap; Sacramento (CA); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance Plan

Life Insurance

Disability Coverage

Paid Time Off (starts at 15 days per y

Maternity/Paternity Leave

Paid US Holiday

Retirement Plan

Salary Advancement/Loan

Health & Wellness Program

Company-paid training and certif

Job summary

Intelligent Technical Solutions is seeking a Technician II to deliver onsite and remote IT support with a customer-first approach. You will resolve OS, printer, and business app issues while guiding clients through troubleshooting steps.

The role requires hands-on experience with MSP environments, M365, AD, and common business apps like SAGE ERP and QuickBooks. On-call rotations and travel to client sites may be needed.

Qualifications

• Two years in Helpdesk support or a similar role.
• Experience troubleshooting Windows and Mac OS.
• Experience with MSPs is desirable.
• Valid driver’s license and access to a vehicle for client visits.
• Active IT certifications are preferred.
• Willing to work full-time on-site.

Responsibilities

• Resolve workstation OS issues of any kind.
• Troubleshoot printer problems.
• Provide support for standard business applications.
• Handle LOB apps (SAGE ERP, QuickBooks) with vendor assistance.
• Perform basic M365 Administration.
• Address basic server issues and networking problems.
• Support mobile devices and cybersecurity tools.
• Answer incoming Quick Fix calls from clients.
• Participate in on-call rotation for after-hours/weekend support.

Skills

Windows troubleshooting

Mac OS troubleshooting

Helpdesk support

M365 Administration

Active Directory

Networking basics

Sage ERP

QuickBooks

Entra Admin Center

Tools

SAGE ERP

QuickBooks

MS Entra Admin Center

Active Directory

Job description

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands‑on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application support.
• Line‑of‑business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Basic M365 Administration
• Basic server issues.
• Basic networking issues.
• Answer incoming Quick Fix calls from clients.

Participate in an on‑call rotation to provide after‑hours and weekend support for onsite and remote operations.

Job Qualifications

• Willing to work full‑time on‑site, either at the company office or client locations as required.
• Experience with Windows and Mac OS troubleshooting.
• Minimum two years in Helpdesk support or a similar role.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Basic experience with Microsoft Entra Admin Center.
• Proficient in supporting M365, Office Applications, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active IT Certifications are preferred.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPI's

CSAT: Scores filled out by clients using the rating system in tickets.

Quality Score: Assessments performed by the training and quality team.

Utilization: Hours entered into tickets in the ticketing system.

Hours / Ticket: Average number of hours entered per service ticket.

First-touch closed: Tickets completed with one time entry.

Compensation

Pay rates start at$25.81/hourup to$33.17/hour and vary by experience and location.

• Medical Insurance Plan
• Life Insurance
• Disability Coverage
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Retirement Plan
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification
• Supplemental Life Insurance (Employee-paid)