IT Technician: End-User Support & IT Ops Pro

Win Energy Remc; Vincennes (IN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Employer-paid life insurance

401(k) and Roth options

Paid vacation, sick leave, holidays

Training and professional development

Job summary

WIN Energy REMC is seeking a knowledgeable IT Technician to support employees and maintain the Cooperative’s technology systems. This role serves as the primary contact for end-user tech needs and helps run day-to-day help desk operations.

The technician will troubleshoot hardware, software, network, and connectivity issues, support mobile devices, and participate in cross-training for server, network, backup, virtualization, and security tasks. Indiana-based, on-site role.

Qualifications

• Associate degree in IT or related field.
• 3+ years hands-on IT end-user support.
• Certs: A+, VMware, Server+, Network+, Security+ (preferred).
• Experience with Microsoft OS and Microsoft 365.
• Knowledge of Windows Server, AD, DNS/DHCP.
• Networking basics: TCP/IP, VLANs, routing, firewalls.
• Experience with hardware, endpoint protection, patching, backup tools.
• Strong troubleshooting and escalation ability.
• Clear communication for varying knowledge levels.
• Dependable, confidential, and professional.
• Ability to adapt to changing priorities with minimal supervision.
• Valid driver’s license.

Responsibilities

• Serve as first point of contact for employee tech questions.
• Manage the help desk queue from intake to closure.
• Troubleshoot desktop, software, hardware, network, and connectivity issues.
• Document troubleshooting steps and escalate when needed.
• Configure and support mobile devices (iOS/Android).
• Deploy and maintain workstations, laptops, tablets, printers, and related equipment.
• Maintain records of hardware, software, licenses, and warranties.
• Perform OS updates, patching, endpoint protection checks.
• Assist with Active Directory and basic Group Policy tasks.
• Support Windows servers, VMware hosts, storage, and backups.
• Participate in tech projects and post-deployment support.
• Cross-train to backup System Administrator.

Skills

End-user support

Troubleshooting

Communication skills

Time management

Education

Associate degree in IT or related field

Tools

Microsoft 365

Windows Server

Active Directory

VMware

Job description

WIN Energy REMC is seeking a knowledgeable IT Technician to support employees and maintain the Cooperative’s technology systems. This role serves as the primary contact for end-user tech needs and helps run day-to-day help desk operations.

The technician will troubleshoot hardware, software, network, and connectivity issues, support mobile devices, and participate in cross-training for server, network, backup, virtualization, and security tasks. Indiana-based, on-site role.