IT Technician

Walbridge; New Carlisle (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

Walbridge is seeking a skilled IT Technician to provide technical support at job sites in New Carlisle, Indiana. This role includes supporting Windows 11 systems, deploying hardware, and onboarding new employees. Ideal candidates will have 3+ years of experience, a strong understanding of technology, and excellent customer support skills.

The position requires the ability to work beyond 40 hours as needed and may involve out-of-state travel. CompTIA A+ certification is a plus.

Qualifications

• 3+ years of experience as an IT support technician in a Windows environment.
• Proficient in Microsoft Office and Windows OS.
• Ability to safely lift up to 40 pounds.

Responsibilities

• Provide technical support for Windows 11, troubleshooting OS issues.
• Stage, configure, and deploy hardware and software.
• Prepare user workstations for new hires.

Skills

Windows Support

Hardware Setup

Network Troubleshooting

User Training

Technical Support

Education

High school diploma or equivalent

CompTIA A+ certification (ideally)

Tools

Microsoft Office

Ticketing system

Job description

Overview

The Opportunity

We have an exciting opportunity for a skilled IT Technician to join the Walbridge team. You will provide hands‑on technical support at the job site, ensuring smooth operation of Windows‑based systems and hardware. This is a great opportunity for an IT professional who is passionate about technology and customer support to learn and grow.

Location

You will work from the project location in New Carlisle, Indiana. In addition to your primary responsibilities there, you may also be asked to occasionally provide support to other Indiana locations.

Responsibilities

Your key responsibilities:

• Windows 11 Support - Provide Tier 1/2 technical support for Windows 11 systems, including troubleshooting OS issues, performance optimization, and user assistance.
• Hardware & Software Deployment - Stage, configure, and deploy desktops, laptops, and peripheral devices. Install, update, and support standard business applications in accordance with IT policies.
• Onboarding & Workstation Setup - Prepare and provision user workstations for new hires, including account setup, system configuration, and ensuring readiness on day one.
• New Technology Support & Adoption - Support the implementation and adoption of new technologies, including evaluating emerging tools, assisting with pilot deployments, and helping users transition to new systems and solutions.
• Network Support - Assist with basic network setup and troubleshooting, including connectivity issues, VPN access, and wired/wireless network configurations.
• IT Recommendations & Asset Planning - Research and recommend hardware, software, and IT services to improve operational efficiency, performance, and security.
• User Training & Support - Deliver end-user training and guidance on technology tools, systems, and best practices to enhance productivity and reduce support incidents.

Qualifications

To qualify for the role, you must have:

• Completed a minimum of high school diploma or equivalent, and technical training or professional experience
• 3 years or more of commercial experience required in an IT support technician role supporting a Windows environment, via telephone and remote support tools
• Proficiency using Microsoft Office suite and Windows operating system software
• Experience steadfastly documenting all works performed in the ticketing system
• User data transfer to new laptops
• Thorough understanding of hardware technical specifications and general network experience
• Demonstrated ability to multi‑task and deal with multiple deadlines in a fast‑paced environment
• Ability and willingness to learn new skills quickly
• Ability to safely lift up to 40 pounds
• Able to frequently work beyond 40 hours per week.
• Able to travel out of state, sometimes with short notice, and stay overnight as needed
• Able to train in Detroit, Michigan for 2-3 weeks

Ideally, you’ll also have:

• CompTIA A+ certification
• Networking knowledge, including router/firewall configuration and management
• Direct end-user support experience