IT Enterprise Technician I: User & Systems Support

MidAmerican Energy Company; Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

None

Job summary

NV Energy is seeking an IT Enterprise Technician I to provide technical guidance and support for end-user issues across desktops, servers, peripherals, telecommunications, applications and hardware. The role includes incident handling, system administration, and collaboration with IT staff.

The candidate will maintain and report on IT metrics, train end-users, and participate in testing new technologies while supporting after-hours calls as needed.

Qualifications

• Two-year degree in information technology, computer science or equivalent.
• Typically two years of additional related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor's degree.
• A minimum of one-year additional direct related technical experience is required.
• Basic related experience. Basic knowledge of client/server, network, mainframe and applications environment.
• Microsoft certified systems administrator within 12 months of hire or equivalent work experience.

Responsibilities

• Assist in response to end-users' inquiries regarding technology issues.
• Includes incident recognition, research, isolation and follow-up steps for first and second tier issues.
• Use incident management database and technology resource center systems.
• Support most end point devices of MidAmerican Energy Company network.
• Recommend systems modifications to reduce user problems.
• Perform system administration, including managing the life cycle of network accounts, permissions, access control lists, folders, etc., for requests, first day services, intra-day transfers, and last day ensuring account security procedures are implemented and enforced, including code/standards of conduct. Support and administer audio, video and web conferencing.
• Provide IT-related employee communications to the company or affiliates. Provide training/presentations to end-users on a regular basis on various aspects of technology and its application in the company.
• Consult with other information technology personnel to coordinate activities related to testing and implementing new technology.

Skills

Communication skills

Analytical skills

Problem-solving

Multi-tasking

On-call availability

Education

Two-year degree in IT

MCSA within 12 months

Job description

NV Energy is seeking an IT Enterprise Technician I to provide technical guidance and support for end-user issues across desktops, servers, peripherals, telecommunications, applications and hardware. The role includes incident handling, system administration, and collaboration with IT staff.

The candidate will maintain and report on IT metrics, train end-users, and participate in testing new technologies while supporting after-hours calls as needed.