Onsite IT Support Specialist II – End-User Expert

Mesa Energy Systems, Inc.; Irvine (CA); On-site; USD 44,083 - 49,593; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Health savings and flexible spending

Life insurance

Disability insurance

401(k) Savings Plan

Job summary

Mesa Energy Systems is seeking an IT Support Representative II to provide intermediate technical support for approximately 1,700 employees across 22 branches in four states. This role supports end users with hardware, software, account access, network connectivity, and standard IT service issues while helping maintain reliable day-to-day IT operations.

The position works with moderate independence to troubleshoot and resolve routine to moderately complex issues, elevate advanced matters as

Qualifications

• Bachelor’s degree in computer science, Information Technology, or relevant certifications.
• 4+ years of experience in IT systems design, implementation, and maintenance
• Experience with Windows 11, O365, Global Protect, PrinterLogic, Cortex, Tanium, and/or Verkada preferred.
• Familiarity with Ethernet and network Communications equipment and ability to troubleshoot TCP/IP, DHCP and DNS issues.
• Knowledge of networking, servers, and databases
• Experience with cybersecurity best practices, including firewalls, intrusion detection, and data encryption.
• Excellent problem-solving, analytical, communicative, and collaborative skills required.

Responsibilities

• Provide Help Desk support by phone, walk-up, email, and ticketing system for end-user hardware, software, account, connectivity, and standard IT service issues.
• Troubleshoot, diagnose, resolve, monitor, and test routine to moderately complex technical issues, escalating advanced or widespread issues as needed.
• Install, configure, maintain, and support desktops, laptops, mobile devices, printers, peripherals, hardware components, and proprietary or commercial applications.
• Assist with daily IT operations, including support calls, laptop deployments, equipment setups, rapid response needs, and occasional off-hours or offsite support.
• Provide basic IT training for new employees and serve as a first point of contact for new employee technology questions.
• Maintain user information in Active Directory, Azure AD, update inventory records, and document support requests, resolutions, configuration settings, and knowledge base content.
• Follow established IT procedures, standards, security controls, compliance requirements, and asset management practices.
• Identify recurring issues, suggest process or deployment improvements, and assist with larger assigned projects and technology initiatives.

Skills

Problem solving

Analytical thinking

Communication

Collaborative

Troubleshooting

Education

Bachelor's degree in computer science, Information Technology, or relevant certifications

Tools

Windows 11

O365

Global Protect

PrinterLogic

Cortex

Tanium

Verkada

Job description

Mesa Energy Systems is seeking an IT Support Representative II to provide intermediate technical support for approximately 1,700 employees across 22 branches in four states. This role supports end users with hardware, software, account access, network connectivity, and standard IT service issues while helping maintain reliable day-to-day IT operations.

The position works with moderate independence to troubleshoot and resolve routine to moderately complex issues, elevate advanced matters as