IT Technician

Jobtailor; Mansfield (MA); On-site; USD 70,000 - 95,000; Full time

Job summary

Jobtailor is seeking a systems/infrastructure professional to develop, document, and configure system specifications aligned with architecture standards and business needs. You will plan deployments, ensure security, and coordinate with vendors to maintain high availability.

The role focuses on hardware/software compliance, data integrity, and efficient system management across Mansfield, MA and Newton, MA sites, with after-hours support as needed.

Qualifications

• Experience with system configuration and OS installation.
• Knowledge of routing and switching, firewalls and wireless infrastructure.
• Understanding of cybersecurity principles and best practices.
• Ability to document system designs and test plans.

Responsibilities

• Develop, document, and configure system specifications conforming to architecture standards and business requirements.
• Plan system and development deployments.
• Coordinate with vendors and IT teammates to ensure security and compliance.

Skills

System Configuration

OS Installation

Routing

Switching

Firewalls

Wireless Infrastructure

Data Integrity

Performance Testing

Technical Support

Cybersecurity Principles

Troubleshooting Routines

Education

CompTIA A+

CompTIA Network+

CompTIA Security+

Tools

Knowledge Management Systems

Remote Management Tools

Documentation Tools

Job description

• Develop, document, and configure system specifications conforming to architecture standards and business requirements
• Plan system and development deployments
• Ensure hardware and software compliance and security standards
• Evaluate hardware/software interfaces, operational requirements, and overall system characteristics
• Establish and document system designs, parameters, and formats
• Ensure hardware and software functionality, performance, and compatibility
• Coordinate or modify system parameters and configurations based on computer capacity and capabilities
• Identify system functionality or performance deficiencies
• Execute and test system changes to correct deficiencies and improve data handling, data integrity, conversion, input/output requirements, and storage
• Document testing and maintenance of system updates, modifications, and configurations
• Liaise with technology vendor technologists and other business functions
• Strategically design technology solutions meeting company and customer/user needs
• Assess whether standard platform functionality solves business problems or customization is required
• Gather and prioritize integration requirements
• Test product quality and ability to perform tasks or solve problems
• Provide onsite technical support and maintain infrastructure at Mansfield, MA or Newton, MA sites
• Support collaboration across various environments and coordinate with vendors

Requirements

• 2+ years of experience with a high school diploma or equivalent
• Able to Travel up to 30%
• Must have valid driver's license
• Ability to lift equipment up to 50 pounds
• Willing to support after-hours, weekends and participate in on-call rotations when critical support is needed
• Demonstrates a strong customer-support mindset along with excellent problem-solving and analytical skills
• Proven, repeatable troubleshooting routines that balance speed, safety, and documentation
• Solid grasp of infrastructure dependencies and how systems interconnect
• Knowledge of routing, switching, firewalls, wireless infrastructure
• Experienced in OS installations, basic configurations, and performing remote management tasks
• Commitment to continuous learning through formal training and self-directed education
• Adept at developing trusted partnerships with end users, identifying their requirements, and converting them into practical technology solutions
• Understanding of basic cybersecurity principles and best practices
• Hands-on work with knowledge management (creating/updating KBs, playbooks, runbooks)
• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment

Core Competencies

Demonstrates expertise in system specifications, compliance, and security standards while effectively collaborating with vendors and end users to develop practical technology solutions. Proficient in troubleshooting, infrastructure management, and ensuring system functionality and performance.

Highest-signal resume keywords

• System Specification Development
• Troubleshooting Routines
• Infrastructure Management
• CompTIA A+ Certification
• CompTIA Network+ Certification

Hard Skills

• System Configuration
• OS Installation
• Routing
• Switching
• Firewalls
• Wireless Infrastructure
• Data Integrity
• Performance Testing
• Technical Support
• Cybersecurity Principles

Soft Skills

• Customer-Support Mindset
• Problem-Solving Skills
• Analytical Skills
• Collaboration
• Partnership Development

Certifications & Qualifications

• CompTIA A+
• CompTIA Network+
• CompTIA Security+

Industry Keywords

• System Architecture Standards
• Hardware/Software Compliance
• Operational Requirements
• Integration Requirements
• Technical Support

Tools & Technologies

• Knowledge Management Systems
• Remote Management Tools
• Documentation Tools