IT Regional Service Technician

Jobtailor; Boxborough (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

Jobtailor is seeking an IT Support Technician in Boxborough, MA to diagnose and resolve hardware, software, and network issues for small/medium businesses. You will support workstations, VPNs, and servers, both on-site and remotely, while documenting each interaction and maintaining system health.

The role requires strong Windows OS skills, AD & policy knowledge, and experience with security tools. Travel may be required for client sites. A+/Net+/Sec+ certifications are preferred.

Qualifications

• Practical experience with hardware assembly, disassembly, maintenance and repair.
• Strong knowledge of Windows OS including installation, recovery, setup and updates.
• Knowledge of major software suites including Microsoft Office.
• Familiarity with antivirus, security and firewall technologies, including installation and recovery.
• Working knowledge of business networking including Active Directory, Group Policy, file sharing, Exchange and MS Server.
• Solid troubleshooting skills across OS, hardware and network issues, including malware removal.
• Ability to identify and diagnose failed hardware components.
• Travel ability; valid driver's license.
• Experience with all modern operating systems preferred.
• Understanding of Active Directory, Group Policy and file sharing preferred.

Responsibilities

• Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support.
• Provide customer support onsite and remotely using connection software.
• Document and follow up on every customer interaction.
• Prioritize and resolve tickets according to SOPs and knowledge-base articles.
• Meet or exceed KPI goals.
• Troubleshoot advanced desktop problems, VPN connectivity, hardware failures, line-of-business applications, and basic server functions.
• Perform hardware repair, maintenance, security tasks, component replacement, and diagnostics.
• Test solutions, document work, and provide recommendations for ongoing system health.

Skills

Hardware repair

Windows OS installation & recovery

Active Directory management

Network troubleshooting

Documentation & communication

Education

A+ Certification

Net+ Certification

Sec+ Certification

Valid Driver's License

Tools

Connection Software

Microsoft Office

Patch Panels

Racks/Enclosures

Virtualization Tools

Job description

• Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support
• Provide customer support onsite and remotely using connection software
• Thoroughly document and follow up on every customer interaction
• Prioritize and resolve tickets according to established SOPs and knowledge-base articles
• Meet or exceed KPI goals
• Troubleshoot advanced desktop problems, VPN connectivity, hardware failures, line-of-business applications, and basic server functions
• Perform hardware repair, maintenance, security tasks, component replacement, and diagnostics
• Run network cables, install patch panels, and set up racks/enclosures
• Install, reinstall, repair, and configure operating systems, antivirus/security tools, and office productivity suites
• Back up data and perform system restores
• Test solutions, document work, and provide recommendations for ongoing system health

Requirements

• Practical experience with hardware assembly, disassembly, maintenance, and repair
• Strong knowledge of Windows OS, including installation, recovery, setup, and updates
• Knowledge of major software suites, including Microsoft Office
• Familiarity with antivirus, security, and firewall technologies, including installation and recovery
• Working knowledge of business networking, including Active Directory, Group Policy, file sharing, Exchange, and MS Server
• Solid troubleshooting skills across operating system, hardware, and network issues, including malware and virus removal
• Ability to identify and diagnose failed hardware components
• Valid Driver's License
• A+, Net+, and Sec+ certifications, or equivalent experience preferred
• Experience with all modern operating systems preferred
• Deep understanding of business networking preferred
• Deep understanding of Active Directory, Group Policy, and file sharing preferred
• General understanding of technology related to small-medium businesses preferred
• Virtualization experience is a plus
• Ability to travel dependent on company needs
• Ability to occasionally lift and/or move up to 30 pounds

Core Competencies

Demonstrates strong technical support capabilities, including troubleshooting hardware and software issues, managing operating systems, and providing customer support. Proficient in network management and security practices, with a focus on maintaining system health and performance.

Highest-signal resume keywords

• Windows OS Installation And Recovery
• Hardware Repair And Maintenance
• Active Directory Management
• A+ Certification
• Network Troubleshooting

Hard Skills

• Technical Issue Resolution
• Operating System Configuration
• Antivirus And Security Tools
• VPN Connectivity Troubleshooting
• Data Backup And Recovery
• Hardware Diagnostics
• Network Cable Installation
• Software Suite Proficiency
• Malware And Virus Removal
• System Health Documentation

Soft Skills

• Customer Support
• Problem Solving
• Documentation Skills
• Prioritization
• Communication

Certifications & Qualifications

• A+ Certification
• Net+ Certification
• Sec+ Certification
• Valid Driver's License

Industry Keywords

• Business Networking
• Group Policy
• File Sharing
• MS Server
• Small-Medium Business Technology

Tools & Technologies

• Connection Software
• Microsoft Office
• Patch Panels
• Racks/Enclosures
• Virtualization Tools