Production Associate

Jobtailor; Pittsburg (KS); On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor in Pittsburg, KS seeks an IT Support Specialist to maintain onsite infrastructure and collaborate with corporate IT. You will install hardware, deploy workstations, troubleshoot issues, and train users, acting as the liaison between local users and the central IT team.

Ideal candidates have 3–5 years in IT support, strong Windows knowledge, and familiarity with Microsoft 365 and AD. The role requires strong customer service and communication skills, with a focus on security best

Qualifications

• Bachelor’s degree or related technical field preferred.
• 3–5 years in IT support, desktop support, or network/systems administration.
• Experience with end-user support and ticket management systems.
• Proficiency with Windows operating systems; Linux a plus.
• Knowledge of TCP/IP, DHCP, DNS, LAN/WAN fundamentals.
• Experience with device deployment and software installation.
• Familiarity with Microsoft 365, Active Directory, and endpoint tools.
• Excellent customer service and communication skills.
• Industry certifications such as CompTIA A+, Network+, Security+ are a plus.

Responsibilities

• Support and maintain the organization’s onsite technology infrastructure.
• Collaborate with corporate IT teams to manage and resolve support tickets.
• Install, configure, and maintain computer hardware, software, and peripheral devices.
• Set up and deploy workstations, laptops, printers, and other IT equipment.
• Diagnose and troubleshoot hardware, software, network, and connectivity issues.
• Perform equipment repairs, upgrades, and replacements as needed.
• Provide onsite support and user training for technology-related issues.
• Serve as the primary IT contact for facility personnel.
• Act as a liaison between local users and corporate IT support teams.
• Communicate technical issues, requirements, and project updates.

Skills

IT Support

Windows OS

Networking Fundamentals

Customer Service

Troubleshooting

Education

Bachelor's degree in Computer Science or related field

Tools

Microsoft 365

Active Directory

Endpoint Management

Ticketing System

Job description

• Support and maintain the organization’s onsite technology infrastructure
• Collaborate with corporate IT teams to manage and resolve support tickets
• Install, configure, and maintain computer hardware, software, and peripheral devices
• Set up and deploy workstations, laptops, printers, and other IT equipment
• Diagnose and troubleshoot hardware, software, network, and connectivity issues
• Perform equipment repairs, upgrades, and replacements as needed
• Provide onsite support and user training for technology-related issues
• Serve as the primary IT contact for facility personnel
• Act as a liaison between local users and corporate IT support teams
• Communicate technical issues, requirements, and project updates
• Coordinate onsite IT activities, maintenance, and technology deployments
• Support implementation of corporate IT policies, procedures, and standards
• Assist with maintaining local network infrastructure and connectivity
• Support network security initiatives and compliance with corporate security standards
• Monitor and report system performance, outages, and potential risks
• Maintain accurate documentation of IT assets, configurations, and support activities

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related technical field preferred
• 3 to 5 years of experience in IT support, desktop support, network administration, or systems administration
• Experience working with end-user support and ticket management system
• Proficiency with Windows operating systems; Linux experience is a plus
• Knowledge of networking fundamentals including TCP/IP, DHCP, DNS, LAN, and WAN environments
• Experience with workstation deployment, hardware troubleshooting, and software installation
• Familiarity with Microsoft 365, Active Directory, and endpoint management tools preferred
• Excellent customer service and interpersonal skills
• Strong troubleshooting and problem-solving abilities
• Effective verbal and written communication skills
• Strong organizational skills with the ability to manage multiple priorities
• Ability to work independently while collaborating with remote corporate IT teams
• Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications preferred
• Experience supporting manufacturing, warehouse, or distribution environments preferred
• Knowledge of cybersecurity best practices and IT asset management
• Read and write required information
• Stand and walk for extended periods while performing job duties
• Perform repetitive motions and use hands to handle materials and equipment
• Reach with hands and arms as required by the work process
• Occasionally bend, stoop, twist, push, talk, and hear
• Lift up to 20 pounds, sometimes without assistance
• Perform tasks requiring close, distance, color, peripheral, and depth vision, including adjusting focus

Core Competencies

Demonstrates expertise in IT support and infrastructure management, with a strong focus on troubleshooting, user training, and adherence to corporate IT policies. Proficient in managing hardware, software, and network systems while ensuring compliance with security standards.

Highest-signal resume keywords

• IT Support Experience
• Windows Operating Systems Proficiency
• Networking Fundamentals Knowledge
• Customer Service Skills
• Industry Certifications (CompTIA A+, Network+, Security+)

ATS Optimization Keywords

Hard Skills

• Desktop Support
• Network Administration
• Hardware Troubleshooting
• Software Installation
• Workstation Deployment
• TCP/IP
• DHCP
• DNS
• LAN
• WAN

Soft Skills

• Interpersonal Skills
• Problem-Solving Abilities
• Verbal Communication Skills
• Written Communication Skills
• Organizational Skills

Certifications & Qualifications

• CompTIA A+
• Network+
• Security+
• Microsoft Certifications

Industry Keywords

• Cybersecurity Best Practices
• IT Asset Management
• Manufacturing Support
• Warehouse Support
• Distribution Support

Tools & Technologies

• Microsoft 365
• Active Directory
• Endpoint Management Tools
• Ticket Management System