Network Administrator

Jobtailor; Boston (MA); On-site; USD 65,000 - 85,000; Full time

Job summary

MCCA is seeking a skilled IT Support professional to assist with cyber security and desktop/mobile device management for 400+ staff and vendors in a fast-paced environment. You will join an event coverage team, deploying devices via Intune and handling IT tickets to ensure smooth operations.

The role requires strong communication, teamwork, and adaptability, with hands-on experience in Microsoft 365, Defender, Azure, and related tools. Some travel to venues is required.

Qualifications

• BS/BA in Computer Sciences or equivalent in technical training.
• 2-3 years working with TCP/IP, PC desktop hardware, and Windows operating systems.
• At least two years of experience in an IT technical support environment.
• Proficient in AD, Exchange Online, Azure, Intune, SharePoint, Defender, Configuration Manager, Windows 11, and Office365.
• Experience with Office 365 and cloud-based applications is a plus.
• Understanding of IT security tools and cyber security hunting (Defender alerts, malware removal).
• Experience with TeamViewer for remote access and asset management/patching monitoring.
• At least one year of experience with SysAid ticketing system (creating/assigning tickets).
• Massachusetts Valid License is required.
• Some travel to venues such as Hynes Convention Center.

Responsibilities

• Provide computer support and assist with cyber security services to 400+ employees and vendor partners.
• Participate as part of an event coverage team delivering telecom and technical expertise.
• Deploy new and rebuilt desktop and laptop computers within Microsoft Intune.
• Manage daily IT support tickets using the ServiceNow system.
• Answer calls to the IT Support Services hotline and assess reported problems.
• Provide face-to-face technical support to MCCA users based on tickets and escalations.
• Configure and maintain all MCCA-issued mobile devices.
• Assist new employees with onboarding and orientation services.
• Manage inventory control of all MCCA-issued IT assets.
• Monitor alerts from Darktrace, Defender, and Office 365.
• Provide technical support to Event Client Managers and internal meeting organizers.
• Support telephone services for Event clients.

Skills

IT Troubleshooting

Communication

Team Collaboration

Organizational Skills

Flexibility

Cyber Security Monitoring

Education

BS/BA in Computer Sciences

Massachusetts Valid License

Tools

ServiceNow

TeamViewer

Darktrace

Office 365

Cloud-Based Applications

Microsoft Defender

Azure

Microsoft Configuration Manager

Windows 11

Malware Removal

Intune

Active Directory

Job description

• Provide computer support and assist with cyber security service to our 400+ employees and vendor partners
• Participate as part of an event coverage team providing telecom and quality technical expertise
• Deploy new and rebuilt desktop and laptop computers within Microsoft Intune
• Manage daily IT Support technical service requests using the ServiceNow ticketing system
• Answer phone calls to the IT Support Services hotline and assess reported problems
• Provide face‑to‑face technical support to MCCA computer users based on assigned Support tickets and phone escalations
• Configure, deploy, and maintain all MCCA‑issued mobile devices
• Assist new employees with on-boarding and orientation services
• Manage inventory control of all MCCA‑issued IT assets
• Monitor and respond to alerts from Darktrace, Microsoft Defender, and Office 365
• Provide technical support services to Event Client Managers and internal meeting organizers
• Participate in supporting telephone services for Event clients

Requirements

• A well-organized individual who is a team player and can relate to people at all levels of an organization
• Excellent communication skills
• Flexibility and commitment to the MCCA’s Mission
• BS/BA in Computer Sciences or equivalent in Technical Computer Training
• 2-3 years working with TCP/IP, PC desktop hardware, and Microsoft Windows operating systems
• At least two (2) years of experience in an IT technical support environment
• Proficient in Microsoft Active Directory, Microsoft Exchange Online, Azure, Intune, SharePoint, Microsoft Defender, Microsoft Configuration Manager, Windows 11, and Microsoft Office365 cloud applications
• Experience with Office 365 and any additional cloud-based applications is a plus
• Understanding of IT Support security tools
• Experience with cyber security hunting such as investigating Microsoft defender alerts, Malware, and Virus removal remediation from endpoints
• Experience with TeamViewer Remote access with Asset Management and Patching monitoring experience
• At least (1) one year of experience with SysAid ticketing system: Creating, Assigning, and delegating tickets to various departments within IT
• Must have a Massachusetts Valid license
• Some travel is required to Hynes Convention Center, Boston Common Garage, and occasionally Mass Mutual Center in Springfield Ma.

Core Competencies

Demonstrates expertise in IT Support, including technical support for desktop and mobile devices, proficiency in Microsoft technologies, and experience with cyber security tools. Strong communication and organizational skills are essential for effective collaboration and problem resolution.

Highest-signal resume keywords

• IT Technical Support
• Microsoft Intune
• Cyber Security Hunting
• ServiceNow Ticketing System
• Microsoft Active Directory

ATS Optimization Keywords

Hard Skills

• TCP/IP
• PC Desktop Hardware
• Microsoft Windows Operating Systems
• Microsoft Exchange Online
• Azure
• SharePoint
• Microsoft Defender
• Microsoft Configuration Manager
• Windows 11
• Malware Removal

Soft Skills

• Excellent Communication Skills
• Team Player
• Organizational Skills
• Flexibility
• Commitment to Mission

Certifications & Qualifications

• BS/BA in Computer Sciences
• Massachusetts Valid License

Industry Keywords

• IT Support
• Cyber Security
• Technical Support Environment
• Event Coverage
• Asset Management

Tools & Technologies

• ServiceNow
• TeamViewer
• Darktrace
• Office 365
• Cloud-Based Applications