IT Technician

The Reynolds and Reynolds Company; Houston (TX); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Hybrid work schedule

Medical, dental, vision

401(k) with matching

Paid vacation, sick days, holidays

Associate discounts

Job summary

The Reynolds and Reynolds Company is seeking an IT Technician to provide in-house technical PC hardware and software support for associates. You will respond to calls and tickets, troubleshoot, repair and maintain end-user systems and also handle network devices, VoIP, Active Directory and email administration.

We value responsible, dependable team players with strong communication skills and a commitment to building a long-term IT career within Reynolds and Reynolds.

Qualifications

• Two-year IT degree or equivalent experience required.
• A+ Certification is a plus.
• Must be able to lift 50+ lbs and pass physical requirements.
• Valid driver's license with clean record; ability to travel; flexible schedule.

Responsibilities

• Respond to user calls and tickets to support, troubleshoot, repair and maintain end user systems.
• Support end-user workstation devices and manage network devices, VoIP, AD and email administration.
• Work on special projects to research new technology and solve complex problems.
• Provide reliable customer service and documentation of work performed.

Skills

Customer service

Troubleshooting

End-user support

Verbal & written communication

Team player

Documentation

Time management

Education

Two-year IT degree or equivalent

A+ Certification

Tools

Active Directory

Email administration

VoIP

Network devices

Cat 6 termination

Job description

Job Description

As an IT Technician, you will be part of a team of IT professionals who provide in-house technical PC hardware and software support for Reynolds and Reynolds associates. You will respond to user calls and tickets to support, troubleshoot, repair and maintain end user systems.

While your primary focus will be on support of end-user workstation devices, you will also be responsible for management of network devices, VoIP, Active Directory account and email administration and support a variety of applications. Opportunities also exist to work on special projects in which you will get to research new technology and solve more complex problems.

We are looking for IT associates who are responsible, dependable, and committed to building a long-term career with us in the Information Technology field. You must be a self-starter and goal-driven team player with solid organizational skills, excellent customer service skills through verbal and written communication, and a keen attention to detail.

#LI-Onsite

Training

You will be provided with training for all aspects of the job regarding Reynolds based products. Focus will be on Desktop and Server Operating Systems, Network Administration, and PC, Printer, & Telephony support via hands on training. Additional training resources and opportunities are available for self-starting individuals wishing to excel.

Requirements

• Requires the ability to lift 50+ lbs, with occasional kneeling, crouching, crawling, and climbing
• Must be able to identify colors necessary to terminate and inspect Cat 6 cables
• Must be willing and able to sit at desk or be on your feet and walk for entire duration of shift
• 2-year IT degree or equivalent experience
• A+ Certification is a plus
• Must have a flexible work schedule with ability to work evenings or weekends with travel as needed
• Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Paid vacation, sick days, and holidays
- Reynolds offers a hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week.

Company perks, including:
- Referral bonuses
- Professional development and training
- Promotion from within
- Associate discounts for cell phones, cars, computers, entertainment, and much more

Facility amenities, including:
- An onsite dining facility offering complimentary breakfast and lunch
- An onsite medical center
- A wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Requires the ability to lift 50+ lbs, with occasional kneeling, crouching, crawling, and climbing. Must be able to identify colors necessary to terminate and inspect Cat 6 cables. Must be willing and able to sit at desk or be on your feet and walk for entire duration of shift. 2-year IT degree or equivalent experience. A+ Certification is a plus. Must have a flexible work schedule with ability to work evenings or weekends with travel as needed. Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years