Field IT Support Technician Information Technology Brockton, MA

The Reynolds and Reynolds Company; Brockton (MA); Presencial; USD 45 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, vision, life ins.

401(k) with up to 6% matching

Company vehicle for work

Resumo da oferta

The Reynolds and Reynolds Company is seeking a Field IT Support Technician to perform onsite installation and maintenance on computer equipment, printers, and Key Control devices. A company vehicle is provided for travel to customer sites, and you will manage repair parts inventory and document work in our service tracking system.

You will undergo paid training in College Station, Texas, focusing on equipment familiarization and company policies.

Qualificações

• Technical associates degree or equivalent work experience.
• 1+ years of technical experience (hardware/networking).
• Must be able to lift at least 50 pounds on a consistent basis.
• Must be able to attend a paid training class in Texas.
• Must have a valid driver’s license with minimal violations.
• Good communication skills and customer service experience.

Responsabilidades

• Perform onsite installation and maintenance on computer equipment, printers, and Key Control equipment.
• Maintain inventory of repair parts and document work in service tracking system.
• Travel to customer sites using company vehicle; up to 10% travel with hotel stays.

Conhecimentos

Customer service

Good communication

Hardware

Networking

Formação académica

Technical associate degree or equivalent

Ferramentas

A+ Certification

Network+ Certification

Descrição da oferta de emprego

Job Description

As a Field IT Support Technician, you will perform onsite installation and maintenance support on a variety of computer equipment, printers, and specialized Key Control equipment. Each technician is provided with a company vehicle that will be used to travel to our customer sites. Other duties include maintaining an inventory of repair parts and documenting your work through our service tracking system.

Some of the hardware you will be working with is as follows:

• Application Servers
• PC’s
• Cabling
• Switches
• Printers
• Routers
• Fiber Converters
• Scanners

Training

You will have an assigned territory and will attend a paid training program in College Station, Texas. The training is primarily a hands-on familiarization course of the equipment at customer sites and will also teach our policies and procedures.

Requirements

• Technical associates degree or equivalent work experience
• 1+ years of technical experience (hardware/networking)
• Must be able to lift at least 50 pounds on a consistent basis
• Must be able to attend a paid training class in Texas
• Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Good communication skills
• Customer service experience
• A+ and/or Network+ certified is a plus
• Ability to travel, with hotel stays, up to 10% of the time

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Company vehicle for work purposes
• Paid holidays, vacation and sick days

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Technical associates degree or equivalent work experience. 1+ years of technical experience (hardware/networking). Must be able to lift at least 50 pounds on a consistent basis. Must be able to attend a paid training class in Texas. Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years. Good communication skills. Customer service experience. A+ and/or Network+ certified is a plus. Ability to travel, with hotel stays, up to 10% of the time