Field IT Support Technician Information Technology Renton, WA

The Reynolds and Reynolds Company; Renton (WA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Company vehicle for work purposes

Health benefits

401(k) with matching

Paid holidays

Job summary

Reynolds and Reynolds is seeking a Field IT Support Technician to perform onsite installation and maintenance on computer equipment, printers, and specialized Key Control gear. A company vehicle will be provided to travel to customer sites, with parts inventory and service tracking duties.

The role requires a technical associate degree or equivalent, 1+ years hardware/networking experience, ability to lift 50 pounds, a valid driver’s license, and travel up to 5 nights per month.

Qualifications

• Technical associates degree or equivalent work experience.
• 1+ years of technical experience (hardware/networking).
• Must be able to lift at least 50 pounds.
• Must have a valid driver’s license with clean record in last years.
• Travel up to 5 nights per month.
• A+ and/or Network+ certification is a plus.

Responsibilities

• Perform onsite installation and maintenance on computer equipment, printers, and specialized Key Control equipment.
• Maintain an inventory of repair parts and document work in service tracking system.
• Travel to customer sites using company vehicle.
• Support the hardware/networking needs of customers.

Skills

Good communication skills

Customer service experience

A+ and/or Network+ certification

Education

Technical associates degree or equivalent work experience

Job description

Job Description:

As a Field IT Support Technician, you will perform onsite installation and maintenance support on a variety of computer equipment, printers, and specialized Key Control equipment. Each technician is provided with a company vehicle that will be used to travel to our customer sites. Other duties include maintaining an inventory of repair parts and documenting your work through our service tracking system.

Some of the hardware you will be working with is as follows:
Application Servers
PC’s
Cabling
Switches
Printers
Routers
Fiber Converters
Scanners

Training:

You will have an assigned territory and will attend a paid training program in College Station, Texas. The training is primarily a hands-on familiarization course of the equipment at customer sites and will also teach our policies and procedures.

Requirements:

• Technical associates degree or equivalent work experience

• 1+ years of technical experience (hardware/networking)
• Must be able to lift at least 50 pounds on a consistent basis
• Must be able to attend a paid training class in Texas
• Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Good communication skills
• Customer service experience
• A+ and/or Network+ certified is a plus
• Ability to travel, with hotel stays, up to 5 nights per month

Benefits:

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Company vehicle for work purposes
- Paid holidays, vacation and sick days

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Technical associates degree or equivalent work experience. 1+ years of technical experience (hardware/networking). Must be able to lift at least 50 pounds on a consistent basis. Must be able to attend a paid training class in Texas. Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years. Good communication skills. Customer service experience. A+ and/or Network+ certified is a plus. Ability to travel, with hotel stays, up to 5 nights per month