IT Technical Writer (Hybrid)

First Citizens; Raleigh (NC); Hybrid; USD 65,000 - 90,000; Full time

Job summary

First Citizens Bank in Raleigh, NC is seeking a skilled Technical Writer for a hybrid role. You will document IT procedures, maintain a document repository, and ensure reviews meet standards.

You will collaborate with SMEs, compliance, and stakeholders to produce clear, accurate docs and support regulatory compliance.

Qualifications

• Bachelor's Degree with 4+ years in Analytics, Modeling, or Reporting
• High School Diploma or GED with 8+ years in Analytics, Modeling, or Reporting
• Excellent written and verbal communication skills
• Proficiency in document editing/publishing tools such as Microsoft Word

Responsibilities

• Create and maintain documentation including standards, procedures, and job aids
• Collaborate with SMEs, compliance officers, and stakeholders to reflect current practices
• Ensure regulatory compliance and alignment with company standards
• Maintain a document governance repository with metadata and review standards
• Conduct reviews/audits to identify errors and outdated information
• Develop documentation strategies to improve efficiency and processes

Skills

Written communication

Verbal communication

Detail-oriented

Microsoft Word

SharePoint

Confluence

Education

Bachelor's degree with analytics/reporting experience

High school diploma with extensive analytics experience

Tools

Microsoft Word

SharePoint

Confluence

Job description

Overview

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office.

We areseekinga skilled and detail-oriented Technical Writer to join ourInfrastructure and End-User Servicesteam. The ideal candidate will have a strong background ininformationtechnology (IT)and a proventrack recordof creating clear, concise, andaccuratedocumentation for a diverse audience.As a Technical Writer, you willbe responsible fordocumentingprocedures,maintainadocumentrepository, andensureregular document reviews as needed.The Technical Writer playsa crucial role in ensuring that our internaldocumentation meetscompany andregulatory standards.

Responsibilities & Qualifications

Duties and Responsibilities:

• Create and Maintain Documentation: Develop and update a variety of documents, including standards, procedure s, and job aids, e nsuring accuracy, clarity, and compliance with company standards.
• Collaboration: Work closely with subject matter experts, compliance officers, and other stakeholders to gather information and ensure that documentation accurately reflects current practices and requirements.
• Regulatory Compliance: Stay abreast of industry regulations and internal compliance requirements, ensuring that all documentation is in compliance with stated standards.
• Document Governance: Maintain a repository of documents, including meta-data, to provide an organized source of information and ensure document review standards are adhered to.
• Quality Assurance: Conduct reviews and audits of existing documentation to identify and correct errors and outdated information.
• Process Improvement: Develop documentation strategies to achieve corporate goals and i identify opportunities to enhance documentation processes and implement improvements to increase efficiency and effectiveness

Qualifications:

Bachelor's Degree and 4 years of experience in Analytics, or Modeling, or Reporting OR High School Diploma or GED and 8 years of experience in Analytics, or Modeling, or Reporting

Preferred Qualifications:

• Excellent written and verbal communication skills.
• Detail-oriented with demonstrated analytical and problem-solving abilities.
• Ability to work independently and collaboratively with cross-functional teams.
• Proficiency in document editing and publishing tools such as Microsoft Word.
• Familiarity with agile methodologies, Sharepoint and/or Confluence is a plus.

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.