Sr. Technical Writer - Hybrid (New York, NY)

Cedent; New York (NY); Hybrid; USD 80,000 - 120,000; Part time

Job summary

A leading IT services provider in New York is looking for a Sr. Technical Writer to develop clear documentation for non-technical employees in a hybrid work environment. Responsibilities include creating how-to guides, managing internal knowledge bases, and collaborating with IT teams to ensure content accuracy. Ideal candidates will have 5-15 years of experience in technical writing, strong editing skills, and the ability to convey complex information simply. This is a contract position offering the opportunity to streamline communication across the organization.

Qualifications

• 5-15 years of experience as a Technical Writer, ideally in IT.
• Proven ability to explain complex topics to non-technical audiences.
• Strong detail orientation and organizational skills.

Responsibilities

• Draft and maintain user-friendly how-to guides and FAQs.
• Manage internal knowledge base articles and oversee documentation creation.
• Collaborate with departments to ensure content accuracy and relevance.

Skills

Technical Writing

Editing

Proofreading

Communication

Organizational Skills

Tools

Documentation Tools

Content Management Systems

Job description

Sr. Technical Writer - Hybrid (New York, NY)

We request candidates to provide writing samples with their application

We are seeking a skilled Technical Writer to join our IT department. The ideal candidate will be responsible for creating clear, concise, and user-friendly documentation to improve our communications with non-technical employees. This role involves writing how-to guides, instructional documents, announcements, email communications, and other types of content to ensure that employees have access to high-quality information about IT topics, enabling them to work more efficiently and effectively.

Responsibilities

• Write and maintain how-to guides, FAQs, instructional documents, and email announcements.
• Create and manage internal knowledge base articles and documentation.
• Collaborate with IT and other departments to gather information and ensure accuracy of content.
• Translate complex technical concepts into easy-to-understand language for non-technical audiences.
• Ensure all documentation is clear, concise, and user-friendly.
• Conduct reviews and updates of existing documentation to ensure it remains current and relevant.
• Identify new opportunities to use documentation and communication to improve employee experiences.
• Work with subject matter experts to ensure specialized topics are appropriately addressed.
• Review and edit content developed by other team members to ensure consistency and quality.
• Create and implement frameworks for how to approach organizational knowledge management and content creation.
• Utilize content management systems to organize and publish documentation.

Qualifications

• 5-15 years of proven experience as a Technical Writer, preferably within an IT department or creating content for internal audiences.
• Excellent writing, editing, and proofreading skills.
• Ability to distill complex technical information into accessible language and communicate technical concepts to a non-technical audience.
• Experience working on instructional or educational content.
• Strong attention to detail and organizational skills.
• Process-oriented, with experience creating or contributing to documentation and content processes.
• Proficiency in using documentation tools and content management systems.
• Strong understanding of technology and ability to learn technical concepts quickly.
• Ability to work independently and collaboratively as part of a team.
• Strong interpersonal and communication skills.

Department: Preferred Vendors

This is a contract position