IT Technical Writer (Hybrid)

First Citizens Bank; Phoenix (AZ); Hybrid; USD 70,000 - 100,000; Full time

Job summary

First Citizens Bank in Phoenix is seeking a skilled Technical Writer for our Infrastructure and End-User Services team in a hybrid role that combines time in the office with remote work. The ideal candidate will document procedures, maintain a document repository, and ensure regular reviews to meet internal standards and regulatory requirements.

A strong IT background and the ability to translate complex technical information into clear, accessible documentation for diverse audiences are

Qualifications

• Bachelor's Degree and 4 years of experience in Analytics, or Modeling, or Reporting, OR High School Diploma or GED and 8 years of experience in Analytics, or Modeling, or Reporting.
• Excellent written and verbal communication skills.
• Detail-oriented with demonstrated analytical and problem-solving abilities.
• Ability to work independently and collaboratively with cross-functional teams.
• Proficiency in document editing and publishing tools such as Microsoft Word.
• Familiarity with agile methodologies, SharePoint and/or Confluence is a plus.

Responsibilities

• Create and Maintain Documentation: Develop and update a variety of documents, including standards, procedures, and job aids, ensuring accuracy, clarity, and compliance with company standards.
• Collaboration: Work closely with subject matter experts, compliance officers, and other stakeholders to gather information and ensure that documentation accurately reflects current practices and requirements.
• Regulatory Compliance: Stay abreast of industry regulations and internal compliance requirements, ensuring that all documentation is in compliance with stated standards.
• Document Governance: Maintain a repository of documents, including meta-data, to provide an organized source of information and ensure document review standards are adhered to.
• Quality Assurance: Conduct reviews and audits of existing documentation to identify and correct errors and outdated information.
• Process Improvement: Develop documentation strategies to achieve corporate goals and identify opportunities to enhance documentation processes and implement improvements to increase efficiency and effectiveness

Skills

Written communication

Verbal communication

Detail-oriented

Independent & collaborative work

Microsoft Word

Education

Bachelor's degree in Analytics/related field

High School Diploma or GED with 8 years analytics experience

Tools

SharePoint

Confluence

Microsoft Word

Job description

Overview

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office.

We areseekinga skilled and detail-oriented Technical Writer to join ourInfrastructure and End-User Servicesteam. The ideal candidate will have a strong background ininformationtechnology (IT)and a proventrack recordof creating clear, concise, andaccuratedocumentation for a diverse audience.As a Technical Writer, you willbe responsible fordocumentingprocedures,maintainadocumentrepository, andensureregular document reviews as needed.The Technical Writer playsa crucial role in ensuring that our internaldocumentation meetscompany andregulatory standards.

Responsibilities & Qualifications

Duties and Responsibilities:

• Create and Maintain Documentation: Develop and update a variety of documents, including standards, procedure s, and job aids , e nsuring accuracy, clarity, and compliance with company standards.
• Collaboration: Work closely with subject matter experts, compliance officers, and other stakeholders to gather information and ensure that documentation accurately reflects current practices and requirements.
• Regulatory Compliance: Stay abreast of industry regulations and internal compliance requirements, ensuring that all documentation is in compliance with stated standards.
• Document Governance:Maintain a repository of documents, including meta-data, to provide an organized source of information and ensure document review standards are adhered to.
• Quality Assurance: Conduct reviews and audits of existing documentation toidentify and correct errors and outdated information.
• Process Improvement:Developdocumentation strategies to achieve corporate goals and iidentify opportunities to enhance documentation processes and implement improvements to increase efficiency and effectiveness

Qualifications:

Bachelor's Degree and 4 years of experience in Analytics, or Modeling, or Reporting OR High School Diploma or GED and 8 years of experience in Analytics, or Modeling, or Reporting

Preferred Qualifications:

• Excellent written and verbal communication skills.

• Detail-oriented withdemonstrated analytical and problem-solving abilities.

• Ability to work independently and collaboratively with cross-functional teams.

• Proficiency in document editing and publishing tools such as Microsoft Word.

• Familiarity with agile methodologies, Sharepoint and/or Confluence is a plus.

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.