Hybrid IT Technical Writer: Clear, Compliant Documentation

First Citizens Bank

Phoenix (AZ)

Hybrid

USD 70,000 - 100,000

Full time

7 days ago

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Job summary

First Citizens Bank in Phoenix is seeking a skilled Technical Writer for our Infrastructure and End-User Services team in a hybrid role that combines time in the office with remote work. The ideal candidate will document procedures, maintain a document repository, and ensure regular reviews to meet internal standards and regulatory requirements.

A strong IT background and the ability to translate complex technical information into clear, accessible documentation for diverse audiences are

Qualifications

Bachelor's Degree and 4 years of experience in Analytics, or Modeling, or Reporting, OR High School Diploma or GED and 8 years of experience in Analytics, or Modeling, or Reporting.
Excellent written and verbal communication skills.
Detail-oriented with demonstrated analytical and problem-solving abilities.
Ability to work independently and collaboratively with cross-functional teams.
Proficiency in document editing and publishing tools such as Microsoft Word.
Familiarity with agile methodologies, SharePoint and/or Confluence is a plus.

Responsibilities

Create and Maintain Documentation: Develop and update a variety of documents, including standards, procedures, and job aids, ensuring accuracy, clarity, and compliance with company standards.
Collaboration: Work closely with subject matter experts, compliance officers, and other stakeholders to gather information and ensure that documentation accurately reflects current practices and requirements.
Regulatory Compliance: Stay abreast of industry regulations and internal compliance requirements, ensuring that all documentation is in compliance with stated standards.
Document Governance: Maintain a repository of documents, including meta-data, to provide an organized source of information and ensure document review standards are adhered to.
Quality Assurance: Conduct reviews and audits of existing documentation to identify and correct errors and outdated information.
Process Improvement: Develop documentation strategies to achieve corporate goals and identify opportunities to enhance documentation processes and implement improvements to increase efficiency and effectiveness