IT Team Lead – MSP Operations & Mentoring

Atlas Technica; Stamford (CT); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Perks for Team Members

Professional development opportunities

Job summary

A technology solutions provider in Stamford, CT seeks a Team Lead to manage a team of Junior System Engineers and Interns. This role is pivotal in ensuring IT support excellence for clients, requiring at least 2 years in management and 5 years in IT. Candidates should have strong troubleshooting skills, particularly with Microsoft products, and possess excellent communication abilities. Benefits include competitive salary and opportunities for professional growth.

Qualifications

• At least 2 years of people management experience and 5 years in IT.
• Support and troubleshoot Microsoft Windows and Office applications.
• Strong communication skills are required.

Responsibilities

• Supervise a team of Junior System Engineers and Interns.
• Act as an escalation point for technical issues.
• Manage ticket queues and project coordination.

Skills

People management

IT experience (Desktop Support, Systems Engineering)

Microsoft Windows support

Strong verbal and written communication

Microsoft 365 support

Knowledge of Windows Server platforms

Networking concepts (TCP/IP, LAN)

Tools

Microsoft Office

Azure AD

Citrix XenApp

Sophos

VMware

Hyper-V

Job description

A technology solutions provider in Stamford, CT seeks a Team Lead to manage a team of Junior System Engineers and Interns. This role is pivotal in ensuring IT support excellence for clients, requiring at least 2 years in management and 5 years in IT. Candidates should have strong troubleshooting skills, particularly with Microsoft products, and possess excellent communication abilities. Benefits include competitive salary and opportunities for professional growth.