MSP System Administrator: Remote & Onsite IT Support Lead

Greystone Technology Group; Torrington (CT); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Health Insurance

RTO (Responsible Time Off)

401(k) Matching

Job summary

ProTech IT Solutions, a New Charter Technologies Company, is seeking a skilled System Administrator to join our Torrington, CT team. The role supports clients both remotely and on-site, delivering proactive IT support and tailored solutions.

You will manage Windows Server environments, Office 365, and networking, while mentoring junior staff. A 8:30 AM – 5:30 PM shift offers a stable MSP environment with opportunities for growth.

Qualifications

• Minimum 3 years of experience with Microsoft Windows Server.
• Strong networking and system administration knowledge.
• Excellent communication and organizational skills.
• Reliable commute to White Plains, NY or willingness to relocate.

Responsibilities

• Deliver remote and on-site technical support to clients with professionalism and urgency.
• Proactively monitor and maintain client systems to prevent downtime and improve performance.
• Collaborate with clients to understand their IT needs and deliver tailored solutions.
• Manage and troubleshoot Microsoft Windows Server environments and Windows 10 workstations.
• Administer Office 365 environments including user management and email configurations.
• Configure and support network protocols such as TCP/IP and ensure secure connectivity.
• Utilize RMM tools (e.g., ConnectWise) for system monitoring and management.
• Assist in cloud infrastructure support including Azure and AWS environments.
• Document technical procedures and client interactions in ticketing systems.
• Demonstrate leadership by mentoring junior staff and delegating tasks effectively.

Skills

Windows Server

Networking

Troubleshooting

Communication

Organization

RMM Tools

Education

College degree in IT or related field

Tools

ConnectWise

Azure

AWS

Job description

ProTech IT Solutions, a New Charter Technologies Company, is seeking a skilled System Administrator to join our Torrington, CT team. The role supports clients both remotely and on-site, delivering proactive IT support and tailored solutions.

You will manage Windows Server environments, Office 365, and networking, while mentoring junior staff. A 8:30 AM – 5:30 PM shift offers a stable MSP environment with opportunities for growth.