Team Lead

Atlas Technica; Stamford (CT); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Perks for Team Members

Professional development opportunities

Job summary

A technology solutions provider in Stamford, CT seeks a Team Lead to manage a team of Junior System Engineers and Interns. This role is pivotal in ensuring IT support excellence for clients, requiring at least 2 years in management and 5 years in IT. Candidates should have strong troubleshooting skills, particularly with Microsoft products, and possess excellent communication abilities. Benefits include competitive salary and opportunities for professional growth.

Qualifications

• At least 2 years of people management experience and 5 years in IT.
• Support and troubleshoot Microsoft Windows and Office applications.
• Strong communication skills are required.

Responsibilities

• Supervise a team of Junior System Engineers and Interns.
• Act as an escalation point for technical issues.
• Manage ticket queues and project coordination.

Skills

People management

IT experience (Desktop Support, Systems Engineering)

Microsoft Windows support

Strong verbal and written communication

Microsoft 365 support

Knowledge of Windows Server platforms

Networking concepts (TCP/IP, LAN)

Tools

Microsoft Office

Azure AD

Citrix XenApp

Sophos

VMware

Hyper-V

Job description

Position Information

Position Name: Team Lead

Reports to: Client Technology Manager

Location / Type: Stamford, CT – Full‑Time, Exempt

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. Atlas Technica offers a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members.

Responsibilities

• Supervise a team of Junior System Engineers and Interns
• Act as an escalation point for technical and non‑technical issues
• Approve PTO and manage time entry for the team
• Provide mentoring, coaching, and training, including managing feedback and job performance
• Conduct an end‑of‑year performance review for the team
• Manage ticket queues, time entries, and project coordination within the team
• Develop documentation and processes to better support service delivery to our customers
• Assist with client escalations when required
• Participate in on‑call escalation rotations
• Attend and participate in client meetings
• Participate in organizational initiatives to improve functions, process, and technology for Atlas Technica and clients

Requirements

• At least 2 years of people management and 5 years of IT experience (Desktop Support, Systems Engineering, Systems Administration)
• End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop and mobile device troubleshooting
• Strong verbal and written communication skills
• Support of a primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD, Teams)
• Systems Administration: Knowledge of Microsoft Windows Server platforms, Active Directory, Group Policy; familiarity with Citrix XenApp is a plus
• Support of Sophos or similar product for endpoint threat management
• Basic understanding of virtualization platforms such as VMware or Hyper‑V
• Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, routing, switching, and firewalls
• Experience working in an MSP environment

Desirable Qualities

• Financial industry experience, including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQ
• Significant experience in an MSP environment, particularly utilizing the ConnectWise suite
• Exposure to or ability to support workloads in Azure or AWS
• Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch
• Experience with Citrix XenApp or similar products
• Experience with cybersecurity solutions such as Carbon Black, Cylance, CrowdStrike, Cyberhat
• Experience with Mimecast or other mail security gateway solutions such as IronPort or Proofpoint
• More than basic understanding of storage and virtualization platforms such as Nimble, Pure Storage, NetApp, EMC, VMware, Hyper‑V, XenServer

Equal Opportunity Statement

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.