Team Lead — IT Support & MSP Leadership

Atlas Technica LLC; Stamford (CT); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Career development opportunities

Job summary

A leading IT management firm is seeking a skilled Team Lead to oversee a team of Junior Systems Engineers in Stamford, CT. The ideal candidate will have at least 2 years of management experience and 5 years in IT support roles. Responsibilities include supervising the team, mentoring members, and managing technical escalations. A competitive salary and comprehensive benefits are offered in a professional and supportive environment.

Qualifications

• At least 2 years of people management experience.
• Minimum 5 years in IT roles (Desktop Support, Systems Engineering).
• Experience in managing client escalations.

Responsibilities

• Supervise a team of Junior System Engineers and Interns.
• Mentor and coach team members, managing feedback.
• Manage ticket queues and project coordination.

Skills

End User Support / Desktop Support: Microsoft Windows

Strong verbal and written communication skills

Support of Microsoft 365 stack

Systems Administration knowledge

Networking: TCP/IP, LAN / DMZ / WAN

Tools

Microsoft Windows Server Platforms

Citrix XenApp

Virtualization platforms: VMware, Hyper-V

Job description

A leading IT management firm is seeking a skilled Team Lead to oversee a team of Junior Systems Engineers in Stamford, CT. The ideal candidate will have at least 2 years of management experience and 5 years in IT support roles. Responsibilities include supervising the team, mentoring members, and managing technical escalations. A competitive salary and comprehensive benefits are offered in a professional and supportive environment.