IT Support Team Lead

Atlas Technica, LLC; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

Atlas Technica in Boston, MA or Stamford, CT is seeking a Team Lead to supervise a group of Junior Systems Engineers and Interns in the Support department, provide mentoring, and act as an escalation point for complex issues affecting our clients.

The Team Lead will oversee day-to-day client projects, drive process improvements, participate in client meetings, and help deliver high‑quality IT support and cybersecurity services for our hedge fund and investment client base, while nurturing talent

Qualifications

• Experience leading technical teams and coaching junior engineers.
• Strong communication skills and customer focus.
• Proficiency in Windows desktop support and Microsoft 365 environment.

Responsibilities

• Supervise a team of Junior Systems Engineers and Interns.
• Serve as escalation point for technical issues affecting the team and clients.
• Mentor staff, conduct performance reviews, and manage time-entry.

Skills

Leadership

People management

Customer-focused

Windows support

Communication

Education

Bachelor's degree in IT or related field

Tools

SharePoint Online

Intune

Azure Active Directory

VMware

Job description

Atlas Technica in Boston, MA or Stamford, CT is seeking a Team Lead to supervise a group of Junior Systems Engineers and Interns in the Support department, provide mentoring, and act as an escalation point for complex issues affecting our clients.

The Team Lead will oversee day-to-day client projects, drive process improvements, participate in client meetings, and help deliver high‑quality IT support and cybersecurity services for our hedge fund and investment client base, while nurturing talent