Helpdesk Team Lead: Technical Leadership & Mentorship
Technogroup Inc
14 days+
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Benefits offered by this job
Job summary
Technogroup Inc in Pompano Beach, Florida, is seeking an experienced Level 3 tech to lead IT support efforts. This role involves mentoring junior technicians, providing technical escalation for complex issues, and ensuring documentation standards are maintained. The ideal candidate will have over 5 years of hands-on IT support experience, strong skills in Windows Server environments, and proficiency in Microsoft 365 and Azure. The company offers a collaborative environment with opportunities for advancement and comprehensive benefits.
Qualifications
- 5+ years of hands-on IT support experience, preferably in an MSP or high-volume helpdesk.
- Proven experience in support escalation and mentoring junior technicians.
- Strong understanding of documentation standards and ticketing detail.
Responsibilities
- Act as a technical escalation point for helpdesk technicians.
- Support Level 1 and Level 2 team members.
- Monitor ticket activity and quality.
- Assist in coordinating team availability.
- Provide real-time coaching during ticket handling.
Skills
IT support experience
Support escalation
Windows Server environments
Active Directory
Strong communication skills
Tools
Microsoft 365
Azure
network devices
firewall management
Job description
Technogroup Inc in Pompano Beach, Florida, is seeking an experienced Level 3 tech to lead IT support efforts. This role involves mentoring junior technicians, providing technical escalation for complex issues, and ensuring documentation standards are maintained. The ideal candidate will have over 5 years of hands-on IT support experience, strong skills in Windows Server environments, and proficiency in Microsoft 365 and Azure. The company offers a collaborative environment with opportunities for advancement and comprehensive benefits.
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