IT Service Desk Manager - Lead & Optimize 5-Person Team

Blood Cancer United; New York (NY); On-site; USD 70,000 - 87,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403b retirement plan

Generous paid time off

Wellness program

Employee assistance program

Job summary

A nonprofit organization is seeking a Mid-Senior Level IT Manager to lead a tech support team in the U.S. This role focuses on operational support, team management, and implementing service desk standards. Successful candidates will have 5+ years of experience, a relevant degree, and excel in a collaborative environment. They will oversee day-to-day tech support, drive team development, and engage in strategic initiatives. Competitive salary, benefits package, and commitment to a diverse workplace are offered.

Qualifications

• 5+ years in a similar role.

Responsibilities

• Manage a team of 5 providing Tier 1 & 2 tech support across the U.S.
• Oversee team development: performance goals and management.
• Lead daily operations and workflow using support desk software.
• Serve as an escalation point for Level 1 & 2 issues.
• Coordinate with Application Support for documentation.

Skills

Database maintenance experience

Proficiency with Windows OS

Familiarity with MacOS

Knowledge of SharePoint

Knowledge of OneDrive

Knowledge of Microsoft Intune

Knowledge of Active Directory

Knowledge of Office 365

Mobile device support

Strong communication skills

Customer service skills

Ability to explain technical concepts

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft 365 Endpoint Administrator

CompTIA A+

ITIL 4 Foundation/Practitioner

Job description

A nonprofit organization is seeking a Mid-Senior Level IT Manager to lead a tech support team in the U.S. This role focuses on operational support, team management, and implementing service desk standards. Successful candidates will have 5+ years of experience, a relevant degree, and excel in a collaborative environment. They will oversee day-to-day tech support, drive team development, and engage in strategic initiatives. Competitive salary, benefits package, and commitment to a diverse workplace are offered.