IT Systems Engineer — Troubleshooting & Mentorship

True Platform; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in talent advisory is seeking a mid-level IT support specialist to enhance customer service and streamline processes. The ideal candidate will have a Bachelor's degree and 3-5 years of experience in technical roles, focusing on troubleshooting and mentoring junior staff. This role requires strong interpersonal skills and a customer-centric approach to problem-solving, contributing to the team's success in high-pressure situations.

Qualifications

• 3-5 years experience in a support, technical, or customer service role.
• Experience mentoring or leading teams remotely preferred.
• Certifications like CompTIA A+, CCNA, ACSP are a plus.

Responsibilities

• Diagnose and troubleshoot complex technical issues.
• Collaborate with departments for product development and quality assurance.
• Train and mentor junior team members.

Skills

Troubleshooting

Customer Service

Project Management

Analytical Skills

Education

Bachelor's degree in IT, Business, or related field

Tools

Salesforce

Conga

Domo

Apple Products

Google Applications

Job description

A leading company in talent advisory is seeking a mid-level IT support specialist to enhance customer service and streamline processes. The ideal candidate will have a Bachelor's degree and 3-5 years of experience in technical roles, focusing on troubleshooting and mentoring junior staff. This role requires strong interpersonal skills and a customer-centric approach to problem-solving, contributing to the team's success in high-pressure situations.