Hybrid MSP IT Lead - Azure, Intune & Client Success

Bowman Williams; Houston (TX); Hybrid; USD 100,000 - 115,000; Full time

Benefits offered by this job

401(k) + matching

Health, dental, and vision insurance

Paid time off and parental leave

Bonus opportunities

Hybrid schedule: 4 days onsite, 1 day remote

Job summary

A leading IT services provider in Houston is seeking a System Engineer / Team Lead to lead the L1 support team and manage diverse IT systems. The ideal candidate will have over 5 years of escalation support experience and a focus on client relationships. This role offers a competitive salary of $100K to $115K, a hybrid work schedule, and comprehensive benefits including health insurance and a 401(k) plan.

Qualifications

• 5+ years of experience in escalation support and team leadership.
• Experience managing performance and career development.
• Ability to manage diverse IT systems and environments.

Responsibilities

• Lead and mentor L1 support team.
• Manage and troubleshoot IT systems.
• Monitor Azure environments for security and efficiency.
• Handle escalations focused on Microsoft technologies.

Skills

MSP industry experience

Team leadership

Coaching and performance management

Strong communication skills

Client-focused approach

Job description

A leading IT services provider in Houston is seeking a System Engineer / Team Lead to lead the L1 support team and manage diverse IT systems. The ideal candidate will have over 5 years of escalation support experience and a focus on client relationships. This role offers a competitive salary of $100K to $115K, a hybrid work schedule, and comprehensive benefits including health insurance and a 401(k) plan.