IT Systems Support Specialist II | Desktop, Network & AV

Generac Power Systems

Waukesha (WI)

On-site

USD 60,000 - 80,000

Full time

11 days ago

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Job summary

Generac Power Systems is seeking an an Systems Support Specialist II to deliver hands-on desktop, laptop, printer, and telephony support from our headquarters in Waukesha, WI. You will troubleshoot hardware and software, coordinate with higher tier IT teams, and document issues and fixes to improve service reliability.

The role requires an Associate degree in Computer Science or equivalent experience, plus 2 years of PC/printer/phone/network troubleshooting.

Qualifications

Associate degree in Computer Science or equivalent experience.
2 years of experience troubleshooting PC’s, printers, phone and network issues.

Responsibilities

Provide hands on support by installing, diagnosing, repairing, maintaining and upgrading laptops, desktops, phone, printers, bar code scanners and peripherals within an office and manufacturing environment.
Support higher level specialists with server hardware, operating systems, network infrastructure and telephony by troubleshooting incidents with customers via phone or virtual communication.
Create documentation on new issues resolved, root cause analysis and troubleshooting steps attempted prior to closing or escalation.