Hands-On IT Systems Support Specialist II

Generac; Waukesha (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Generac, a leading manufacturer, is hiring a Systems Support Specialist II to provide end-to-end technical support for desktops, laptops, phones, and peripherals at our Waukesha headquarters. You will work with System Matter Experts to troubleshoot complex issues and assist with software training and deployments.

The role requires hands-on hardware/software knowledge, strong documentation, and collaboration with IT to maintain secure, efficient operations. On-site presence is expected.

Qualifications

• Associate degree in Computer Science or equivalent experience.
• 2 years of experience troubleshooting PCs, printers, phones and network issues.

Responsibilities

• Provide hands-on support by installing, diagnosing, repairing, maintaining and upgrading laptops, desktops, phones, printers and peripherals.
• Support higher-level specialists with server hardware, OS, network infrastructure and telephony.
• Triage, document and close service requests with escalation when needed.
• Create documentation on issues resolved and troubleshooting steps.
• Assist with deployment of business systems and manufacturing initiatives.
• Maintain asset inventory and ensure IT policy compliance.
• Interact with vendors for incident resolution as required.

Skills

Windows troubleshooting

Office/Outlook

Active Directory

Exchange / O365

Networking fundamentals

MAC / end user support

Telephony support

Mobile devices

Troubleshooting

Documentation

Education

Associate degree in Computer Science

Bachelor’s degree in Computer Science

Tools

MCSE

MCTS

Cisco CNA

Avaya certification

ITIL certification

Job description

Generac, a leading manufacturer, is hiring a Systems Support Specialist II to provide end-to-end technical support for desktops, laptops, phones, and peripherals at our Waukesha headquarters. You will work with System Matter Experts to troubleshoot complex issues and assist with software training and deployments.

The role requires hands-on hardware/software knowledge, strong documentation, and collaboration with IT to maintain secure, efficient operations. On-site presence is expected.