IT Systems Support Specialist I: Tech Help for Staff

Fox C 6 School District; Arnold (MO); On-site; USD 26,000 - 34,000; Full time

Job summary

Fox C-6 School District is seeking an IT 1 – Systems Support Specialist I to provide internal support for employees and students at Arnold, Missouri. The role involves diagnosing and repairing desktop, laptop, printer, and copier hardware and software, daily ticketing, inventory control, and on-call assistance to staff and students.

The position requires a mix of technical and customer service skills, with typical work hours of 8 hours per day, 260 days per year, and non-exempt status.

Qualifications

• Citizenship, residency or work visa required

Responsibilities

• Diagnose, repair, install and configure desktop/laptop/printer/copier hardware and software.
• Follow up on outstanding requests and ensure timely resolution.
• Manage and monitor internal assets to ensure accurate inventory records.
• Provide maintenance, investigation, diagnostic testing and repair of infrastructure.
• Routine maintenance of software and hardware.
• Device-level testing support.
• Document, prioritize and track the progress of service requests.
• Troubleshoot problems over the phone and remotely assist staff as needed.
• Lifting, moving devices such as printers, computers and servers up to 100lbs.
• Assist IT 2 staff members as needed.
• Other duties as assigned.

Job description

Fox C-6 School District is seeking an IT 1 – Systems Support Specialist I to provide internal support for employees and students at Arnold, Missouri. The role involves diagnosing and repairing desktop, laptop, printer, and copier hardware and software, daily ticketing, inventory control, and on-call assistance to staff and students.

The position requires a mix of technical and customer service skills, with typical work hours of 8 hours per day, 260 days per year, and non-exempt status.