IT Systems Support Specialist

Ackermann Group; Cincinnati, Northern (OH, KY); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Bonus plan & equity

Health benefits

401k with match

Paid time off

Rent discount

Career coaching

Company events

Job summary

Ackermann Group in Cincinnati, OH is seeking a Systems Support Associate to join our corporate headquarters. You will oversee end-user computing, core software, and network security, assisting staff with devices and upgrades.

The ideal candidate has 1–3 years of hardware or software support, a degree in information systems or CS, and familiarity with Yardi Voyager, Windows 11, and Office 365. We offer competitive pay, health benefits, 401(k) match, paid time off, rent discounts, and career

Qualifications

• 1–3 years of hardware or software support.
• Undergraduate degree in information systems or CS preferred.
• Basic to proficient Yardi Voyager knowledge.
• Strong Windows 11 and Office 365 skills.

Responsibilities

• Provide help desk support and triage requests.
• Manage user accounts, permissions, and security roles.
• Assist with system upgrades, maintenance, and reporting.
• Help set up properties in Yardi and RENT Café.

Skills

IT support

Windows 11

Office 365

Yardi Voyager

TCP/IP VPN

Vendor management

Education

Undergraduate degree in information systems or computer science

Tools

Yardi Voyager

Job description

Ackermann Group in Cincinnati, OH is seeking a Systems Support Associate to join our corporate headquarters. You will oversee end-user computing, core software, and network security, assisting staff with devices and upgrades.

The ideal candidate has 1–3 years of hardware or software support, a degree in information systems or CS, and familiarity with Yardi Voyager, Windows 11, and Office 365. We offer competitive pay, health benefits, 401(k) match, paid time off, rent discounts, and career