Senior IT Support Specialist - Systems & Network Expert

Fyda Freightliner Group; Walton (KY); On-site; USD 55,000 - 70,000; Full time

Job summary

Fyda Freightliner Group in Walton, KY is seeking an experienced IT Support specialist to maintain and enhance our computer networks, ensuring smooth operation across the organization. You will respond to security issues, configure hardware and software, and support users across multiple systems.

Ideal candidates have 3+ years in IT support, strong communication, and proficiency with MS Office; familiarity with VMware, Citrix, Cisco, Windows Server, and AD is preferred.

Qualifications

• 3+ years of IT support experience
• Excellent verbal and written communication skills
• Proficient in MS Office (Word, Excel, Outlook)
• Experience with VMware, Citrix, Cisco, Microsoft Server, CrowdStrike, Mimecast, Active Directory, Veeam preferred
• Knowledge of Crystal Reports, SQL, Procede Software, ZOHO CRM, DTNA Dealership products
• Must work under pressure and meet deadlines while providing exemplary customer service
• Bachelor’s degree preferred; high school diploma or GED required

Responsibilities

• Respond quickly to computer security issues
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Monitoring and maintaining computer systems and networks
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Prioritize and manage many open cases at one time
• Setting up accounts for new users and deal with password issues
• Deleting accounts for terminated employees
• Repairing and replacing equipment as necessary
• Testing new technology
• Maintain compliance with all company policies and procedures
• Project Management
• Perform related duties as assigned by supervisor

Skills

Communication skills

MS Office

IT support

VMware

Citrix

Cisco

Microsoft Server

CrowdStrike

Mimecast

Active Directory

Veeam

Crystal Reports

SQL

Zoho CRM

Education

High school diploma or GED

Bachelor's degree preferred

Tools

VMware

Citrix

Cisco

Microsoft Server

CrowdStrike

Mimecast

Active Directory

Veeam

Crystal Reports

SQL

Zoho CRM

Job description

Fyda Freightliner Group in Walton, KY is seeking an experienced IT Support specialist to maintain and enhance our computer networks, ensuring smooth operation across the organization. You will respond to security issues, configure hardware and software, and support users across multiple systems.

Ideal candidates have 3+ years in IT support, strong communication, and proficiency with MS Office; familiarity with VMware, Citrix, Cisco, Windows Server, and AD is preferred.