IT Specialist

Yusa; Washington Court House (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading tech support company is seeking an individual for a role focused on desktop operating systems and applications. The candidate will support desktop and laptop configurations, assist with helpdesk activities, and conduct training for new hires. A minimum of 2 years of experience and an Associate’s Degree or equivalent experience are required. Strong troubleshooting skills and knowledge of Windows and Office applications are essential. This role offers a dynamic environment with responsibilities across technical support and training.

Qualifications

• 2 plus years of experience in computer support.
• Ability to accept responsibility and account for actions.
• Capability to perform work accurately and thoroughly.

Responsibilities

• Support all desktop operating systems and applications.
• Configure and install all new computers.
• Conduct new hire orientation training.

Skills

Windows 7/10

Office 2016

General Troubleshooting

WiFi

General TCP/IP

C# experience

Education

Associate's Degree

Job description

YUSA Main HQ
151 Jamison Rd NW
Washington Court House, OH 43160, USA

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities

• Support all desktop operating systems and applications including but not limited to Windows 7/10, Office 2016, Production Labeling System, etc.
• Configure/Install all new computers (desktop and laptop)
• Support Associates thru Helpdesk activities.
• Support video conference activities.
• Support all Desktop/Laptop, scale, thermal printer, and handheld scanner hardware issues.
• Maintain accurate records of all hardware and software license agreements.
• Conduct new hire orientation training for all new/promoted associates that will be accessing the computer network for the first time and continuing education for all associates.
• Support Production Labeling system through upgrades, troubleshooting, and pro-active upgrades.

Education: Associate\'s Degree (two-year college or technical school), or equivalent years in work experience

Experience: 2 plus years of experience Computer Skills: Windows 7/10, Office 2016, General Troubleshooting, Wi-Fi, General TCP/IP and network functionality. C# experience a plus. Aplus certification a plus.

Qualifications

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Applied Learning - Ability to participate in needed learning activities in a way that makes the most of the learning experience.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Reliability - The trait of being dependable and trustworthy.
• Responsible - Ability to be held accountable or answerable for one’s conduct.
• Technical Aptitude - Ability to comprehend complex technical topics and specialized information.
• Decision Making - Ability to make critical decisions while following company procedures.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Conceptual Thinking - Ability to think in terms of abstract ideas.
• Judgment - The ability to formulate a sound decision using the available information.

Education

Preferred

Associates or better.

Experience

Preferred

2 years: 2 plus years of experience Computer Skills: Windows 7/10, Office 2016, General Troubleshooting, WiFi, General TCP/IP and network functionality. C# experience a plus.

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.