IT Systems Support Intern – Onsite Training & Growth

Intermountain Healthcare Inc.; Salt Lake City (UT); On-site; USD 24,000 - 34,000; Full time

Job summary

Intermountain Health is seeking an on-site IT Intern to support a department by performing assigned tasks and assisting with projects. You will learn to deploy, support, maintain and troubleshoot computers and devices, document resolutions in ITIL, and contribute to security policy implementation.

Hours are generally 8:00 AM to 4:00 PM, Monday–Friday, with a 40-hour work week. This internship provides hands-on experience in IT operations within a healthcare environment.

Qualifications

• High School Diploma or equivalent required.
• Strong research, organizational and analytical skills.
• Demonstrated ability to solve problems in a graceful and sensitive manner.
• Ability to function in a fast paced, service-oriented environment.
• Experience using word processing, spreadsheet, database, internet and email and scheduling applications.
• Experience in a role requiring effective verbal, written and interpersonal communication skills.

Responsibilities

• Resolve minor computer issues under supervision.
• Document notes and resolutions in ITIL ticketing system.
• Update staff regularly on status of projects, incidents, and service requests.
• Respond to messages according to priority schedule.
• Support new and existing systems while keeping abreast of technology changes.
• Implement enterprise defined security policies (hardware and software).
• Identify solutions and perform tasks to meet team goals.
• Gains knowledge of department and facility functions.
• Participate in various projects to support department needs.
• Performs other duties as assigned.

Skills

Computer hardware

Communication skills

Self-motivation

Customer service

Verbal and written communication

Education

High School Diploma or equivalent

Information Systems student or related field

Job description

Intermountain Health is seeking an on-site IT Intern to support a department by performing assigned tasks and assisting with projects. You will learn to deploy, support, maintain and troubleshoot computers and devices, document resolutions in ITIL, and contribute to security policy implementation.

Hours are generally 8:00 AM to 4:00 PM, Monday–Friday, with a 40-hour work week. This internship provides hands-on experience in IT operations within a healthcare environment.