Part-Time IT Systems Support Intern (On-Site)

HealthCare; Phoenix (AZ); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Medical coverage with PPO/HSA

Company funded HSA contributions

Dental and vision coverage

401(k) with company match

Paid time off and holidays

Paid parental leave

Life and AD&D insurance

Employee Assistance Program (EAP)

Employee discounts

Job summary

Healthcare.com is seeking a Junior IT Systems Specialist for a part-time, on-site internship at our Phoenix facility. You’ll be the first point of contact for routine tech issues, helping keep daily operations running smoothly while you build hands-on enterprise IT skills.

You’ll support desktop and hardware tasks, manage user accounts, handle printer and peripheral issues, and assist with IT projects in a fast-paced, people-facing environment.

Qualifications

• Basic knowledge of troubleshooting common technology issues.
• Customer service experience and are comfortable helping people solve problems.
• Experience working with Windows computers.
• Organized, dependable, and able to follow through on support requests.
• Comfortable asking questions and escalating issues when outside your level of expertise.
• Enjoy hands-on work and building technical skills in a real-world IT environment.

Responsibilities

• Desktop & OS Support: Troubleshoot and resolve routine Windows desktop issues.
• Hardware Setup & Repair: Assemble/configure/deploy/repair desktops, laptops, printers, mobile devices, peripherals; diagnose faults and coordinate repairs.
• Software Installation: Image and install operating systems, productivity apps, drivers, and security updates.
• User Account Management: Handle Active Directory tasks, create accounts, reset passwords, clear lockouts, manage basic access.
• Printer Support: Install and maintain printers, resolve driver, queue, and connectivity issues.
• Cable Management & Workspace Standards: Keep work areas organized, labeled, and compliant.
• Ticket & Request Handling: Respond to walk-up and ticketed requests, prioritize and resolve.
• Escalation: Escalate complex issues with clear details to senior IT staff.
• Documentation & Inventory: Record work and solutions; keep asset/inventory sheets updated.
• General IT Operations: Assist with day-to-day IT operations and projects.

Skills

Troubleshooting basics

Customer service

Windows familiarity

Organization

Questioning & escalation

Hands-on IT work

Education

Currently/enrolled in IT program

Tools

Active Directory

Job description

Healthcare.com is seeking a Junior IT Systems Specialist for a part-time, on-site internship at our Phoenix facility. You’ll be the first point of contact for routine tech issues, helping keep daily operations running smoothly while you build hands-on enterprise IT skills.

You’ll support desktop and hardware tasks, manage user accounts, handle printer and peripheral issues, and assist with IT projects in a fast-paced, people-facing environment.