IT Specialist Intern - Tier 1 Support, Onsite Training

Gauss Management Research & Engineering (GMRE Inc.); South Ogden (UT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid holidays

Job summary

GMRE HQ in South Ogden, UT seeks an IT Specialist Intern (Tier 1) to provide entry-level support for computers, peripherals, and networked devices. You will assist with deployment, configuration, and troubleshooting of IT equipment across onsite and remote environments.

This full-time temporary role offers hands-on training within the Enterprise Systems Team, exposure to security practices, asset management, and day-to-day IT operations for a small veteran-owned company.

Qualifications

• Basic understanding of Windows operating systems and Microsoft 365.
• Familiarity with computer hardware, laptops, desktops, printers, and common peripherals.
• Basic understanding of computer installation, configuration, and troubleshooting concepts.
• Foundational knowledge of networking concepts, including IP addressing, DNS, DHCP, and LAN connectivity.
• Ability to identify, troubleshoot, and document common technical issues.
• Ability to follow written instructions, technical documentation, and established IT procedures.
• Strong customer service skills and a willingness to assist employees with technical issues.
• Effective written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Ability to learn new technologies, tools, and technical processes.
• Ability to work collaboratively within a team environment and seek guidance when necessary.
• Ability to manage assigned tasks and communicate progress to appropriate personnel.
• Understanding of the importance of information security, confidentiality, and responsible system access.
• Ability to lift and move equipment up to 50 pounds and assist with physical IT setup as required.

Responsibilities

• Provide entry-level Tier 1 technical support for company hardware, software, operating systems, business applications, and network-connected devices (onsite and remote).
• Assist with installing, configuring, and deploying computer hardware, software, operating systems, printers, scanners, and peripherals.
• Troubleshoot common hardware, software, operating system, and connectivity issues; elevate complex problems to experienced Enterprise Systems personnel.
• Assist with replacing and installing hardware components, including memory, storage drives, monitors, and peripherals.
• Support computer imaging, endpoint configuration, workstation preparation, and secure device deployment.
• Support computer imaging, endpoint configuration, workstation preparation, and secure device deployment.
• Assist with employee onboarding and offboarding technical activities, including workstation setup, equipment preparation, and authorized account-related tasks.
• Maintain accurate IT asset inventory records, equipment assignments, and related documentation.
• Document technical support requests, troubleshooting steps, resolutions, and escalations within the designated ticketing system.
• Assist with routine workstation maintenance, software installations, and updates in accordance with approved company procedures.
• Perform basic network troubleshooting, including checking physical connections, network connectivity, and IP configuration.
• Assist with office relocations, workstation installations, and basic network cabling activities.
• Support installation, routing, labeling, and basic termination of Ethernet (Cat5e/Cat6) cabling under supervision.
• Assist with secure handling, storage, inventory, and disposal of IT equipment in accordance with established procedures.
• Follow established cybersecurity policies, access control requirements, and IT operational procedures.
• Participate in technical training and knowledge-sharing activities to develop practical IT support skills.
• Support general IT operations and special projects assigned by the Enterprise Systems Team.

Skills

Windows OS

Microsoft 365

Hardware basics

Networking basics

Troubleshooting

Documentation

Customer service

Communication

Teamwork

Info security

Physical handling

Education

Associate or Bachelor's degree in IT/CS or related field

CompTIA A+, Network+ or similar preferred but not required

Job description

GMRE HQ in South Ogden, UT seeks an IT Specialist Intern (Tier 1) to provide entry-level support for computers, peripherals, and networked devices. You will assist with deployment, configuration, and troubleshooting of IT equipment across onsite and remote environments.

This full-time temporary role offers hands-on training within the Enterprise Systems Team, exposure to security practices, asset management, and day-to-day IT operations for a small veteran-owned company.