On-Site IT Student Intern: Helpdesk & Systems Support

Intermountain Healthcare Inc.; South Jordan (UT); On-site; USD 24,000 - 34,000; Full time

Job summary

Intermountain Health is seeking a CFS Intern to assist the IT department by learning to deploy, support, maintain and troubleshoot computers and other devices. The role is on-site, with typical hours 8AM–4PM, Monday–Friday, in Salt Lake City/South Jordan area.

The position emphasizes gaining practical knowledge in IT support, problem-solving, and customer service while working under experienced professionals in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• Strong research, organizational and analytical skills as well as the ability to teach users.
• Demonstrated ability to solve problems in a graceful and sensitive manner.
• Ability to successfully function in a fast paced, service-oriented environment.
• Experience using word processing, spreadsheet, database, internet and e-mail and scheduling applications.
• Experience in a role requiring effective verbal, written and interpersonal communication skills.

Responsibilities

• Under the direction of team members, they learn to resolve minor computer issues.
• Adequately documents notes and resolution to issues in ITIL ticketing system.
• Updates support staff regularly on the status of projects, incidents, service requests.
• Responds to messages according to priority schedule.
• Under the direction of team members, they learn to support new and existing systems while keeping abreast of technology changes.
• Under the direction of team members, implements enterprise defined security policies (hardware and software).
• Works with team members to identify solutions and perform tasks that accomplish individual and team goals.
• Gains knowledge of the department’s / facility’s functions.
• Under the direction of team members, the CFS Intern is involved in a variety of projects that support the needs of the department / facility.
• Performs other duties as assigned.

Education

High School Diploma or equivalent

Tools

Word processing

Spreadsheet

Database

Internet

Email

Scheduling apps

Job description

Intermountain Health is seeking a CFS Intern to assist the IT department by learning to deploy, support, maintain and troubleshoot computers and other devices. The role is on-site, with typical hours 8AM–4PM, Monday–Friday, in Salt Lake City/South Jordan area.

The position emphasizes gaining practical knowledge in IT support, problem-solving, and customer service while working under experienced professionals in a fast-paced environment.