On-Site IT Support Team Lead

Intermountain Healthcare Inc.; United States; On-site; USD 61,000 - 96,000; Full time

Job summary

Intermountain Health is seeking a CFS Support – Consultant to provide accurate, timely IT hardware, software, and network support onsite at St. Marys Regional Hospital in Grand Junction, Colorado.

The role handles incidents, service requests, and training, with rotating shifts up to 12 hours and a Monday–Friday 7:30/8:30 AM start. Candidates should have strong Microsoft product knowledge, adaptability, and a quick learner.

Qualifications

• Demonstrated customer service skills.
• Strong ability to research organizational and analytical skills as well as the ability to teach users.
• Demonstrated ability to solve complex, multi-disciplinary problems in a graceful and sensitive manner.

Responsibilities

• Performs onsite analysis, diagnoses concerns, and resolves complex IT problems.
• Recommends and implements corrective solutions.
• Installs, configures, tests, maintains, and troubleshoots end-user workstations and related hardware and software.
• Resolves incidents and requests per SLAs.
• Participates in completing complex projects following enterprise standards.
• Keeps stakeholders updated on project status and issues.
• Maintains critical support documentation.
• Implements security policies and monitors compliance.
• Contributes to enterprise standards, processes, and procedures.
• Supports annual budgeting with focus on equipment refresh.

Skills

Hardware & software knowledge

Troubleshooting

Communication skills

Team collaboration

Education

Bachelor’s degree in computer science or related field

Tools

CompTIA A+

CompTIA Network+

MCTS

MCITP

MCDST

Job description

Intermountain Health is seeking a CFS Support – Consultant to provide accurate, timely IT hardware, software, and network support onsite at St. Marys Regional Hospital in Grand Junction, Colorado.

The role handles incidents, service requests, and training, with rotating shifts up to 12 hours and a Monday–Friday 7:30/8:30 AM start. Candidates should have strong Microsoft product knowledge, adaptability, and a quick learner.