IT Systems Support/Helpdesk

Kelly Services; Birmingham (AL); On-site; USD 29,000 - 34,000; Full time

Job summary

Kelly Services in Birmingham, AL is seeking a Systems Support Specialist for a 6-month contract. Onsite role handling the ticket queue, end-of-lease processes, and incoming calls; MAC experience required.

Ideal candidates have 2–4 years of PC support, A+ certification, and knowledge of Windows, Office 365, Active Directory; scripting with PowerShell is a plus. Salary: $21–$25/hour.

Qualifications

• High School diploma or equivalent; college degree preferred.
• 2–4 years' experience PC support: installing, configuring and resolving complex issues.
• Strong customer service and verbal communications skills.
• Good working knowledge of Microsoft Office, Windows, O365, MAC and Active Directory.
• Good analytical/troubleshooting skills.
• Previous ticketing system experience is nice to have.
• Scripting or automation of processes, ideally PowerShell.

Responsibilities

• Provide support and problem resolution for internal and external customers; be the point of contact for system problems; set up printers; monitor the WAN.
• Field IT support calls and tickets.
• On-site IT support and onboarding tasks and projects.
• Research, documentation, and advanced troubleshooting.
• Provide excellent customer service and meet deadlines.

Skills

Customer service

Verbal communication

Written communication

Education

High School diploma

A+ certification

Tools

PowerShell

Job description

$21 - $25

In this contract role as a Systems Support Specialist, you'll work onsite in Birmingham with a team to manage the ticket cue, help with end of lease and answer incoming calls and utilize your MAC experience.

Contract Duration: 6 months

Required Skills & Experience

• High School diploma or equivalent, college degree preferred.
• 2-4 years' experience installing, configuring and resolving complex PC support issues
• Should possess strong customer service skills and good verbal communications skills.
• Should possess strong working knowledge of Microsoft Office applications, Windows, O365, MAC and Active Directory.
• Should possess good analytical/trouble shooting skills.
• Previous ticketing system experience is nice to have.
• Should have A+ certification and possess good written skills.
• Scripting or automation of processes/ideally PowerShell

What You Will Be Doing

Daily Responsibilities

• Provide support and problem resolution for internal and external customers; point of contact for system related problems; setup and configure branch and desktop printers; monitor the wide area network.
• Fielding IT Support calls and tickets
• On-site IT Support and Onboarding related tasks and projects
• Research, documentation, and advanced troubleshooting
• Provide excellent customer service.
• Must complete time critical assignments on time to meet company goals and customer deadlines.
• Must enter all work into ticketing system
• Must comply with all policy and procedures of the company
• Complete assigned tasks as assigned by the System Support Manager
• Install and configure replacement PCs and peripherals.
• Perform physical duties related to PC deployments and repair (crawling under desks, packing/unpacking PCs, shipping of hardware)
• Provide support for PCs, printers, scanners, aircards and PDA devices.
• Assist the LAN/Server department with research and evaluation on a wide range of current and new PC products and technical information.
• Perform on-sight technical PC support for corporate personnel.
• Ensures compliance with company's Performance Standards, with proper recognition of investment for long-term growth.
• Recommend products as required and in accordance with polices.

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.