IT Helpdesk/Systems Support

Motion Recruitment Partners LLC; Birmingham, Northern (AL, KY); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Motion Recruitment Partners LLC in Birmingham, AL, is seeking a Systems Support Specialist for an onsite, six-month contract. You will provide first-level IT support, install and configure PCs, printers, and peripherals, and manage ticketing system entries to meet deadlines.

The role may require on-call shifts and weekend work as needed. The ideal candidate has 2–4 years' experience with Windows, Office 365, and Active Directory, plus strong customer service and written communication skills.

Qualifications

• 2-4 years' experience installing, configuring and resolving PC issues.
• Strong customer service and verbal communication skills.
• Proficient with Microsoft Office, Windows, Office 365 and Active Directory.
• Familiar with ticketing systems and basic scripting (PowerShell).

Responsibilities

• Provide first-level IT support for internal and external customers.
• Set up and configure printers; monitor WAN.
• Enter work in the ticketing system and meet deadlines.
• Occasional on-call duty nights/weekends.
• Assist LAN/Server with research on PC products and tech info.
• Ensure compliance with company policies and performance standards.

Skills

A+ certification

PC hardware troubleshooting

Windows OS

Office 365 / MS Office

Active Directory

Customer service

Verbal communication

PowerShell scripting

Ticketing system experience

Education

High School diploma or equivalent

College degree preferred

Tools

Microsoft Office applications

Active Directory

Job description

In this contract role as a Systems Support Specialist, you'll work onsite in Birmingham with a team to manage the ticket cue, help with end of lease and answer incoming calls.

Contract Duration: 6 months +

Required Skills & Experience

• High School diploma or equivalent, college degreepreferred.
• 2-4 years' experienceinstalling, configuring and resolving complex PC support issues
• Should possess strong customer service skills and good verbal communicationsskills.
• Should possessstrong working knowledge of Microsoft Officeapplications, Windows,O365 and Active Directory.
• Should possess good analytical/trouble shootingskills.
• Previous ticketing system experience is nice to have.
• Should have A+ certification and possess good writtenskills.
• Scripting or automation of processes/ideally PowerShell

What You Will Be Doing

Daily Responsibilities

• Provide first-level support and problem resolution for internal and external customers; point of contact for system related problems; setup and configure branch and desktop printers; monitor the wide area network.
• Provide excellent customer service.
• Must complete time critical assignments on time to meet company goals and customerdeadlines.
• Understands potential to be required to be on-call on nights or weekends or work weekend and night shifts
• Must enter all work into ticketing system
• Must comply with all policy and procedures of the company
• Complete assigned tasks as assigned by the System Support Manager
• Install and configure replacement PCs andperipherals.
• Perform physical duties related to PC deployments and repair (crawling under desks, packing/unpacking PCs, shipping of hardware)
• Providesupport for PCs, printers, scanners, aircards and PDAdevices.
• Assist the LAN/Server department with research and evaluation on a wide range of current and new PC products and technicalinformation.
• Perform on-sight technical PC support for corporatepersonnel.
• Ensures compliance with company'sPerformance Standards, with proper recognition of investment for long-termgrowth.
• Recommendproducts as required and in accordance withpolices.