IT Support Technician #: 26-14369

US Tech Solutions; Petersburg (VA); On-site; USD 45,000 - 55,000; Full time

Job summary

US Tech Solutions is seeking an IT Support professional to provide desktop support for end users in Petersburg, Virginia. This role involves troubleshooting issues for PCs, printers, and AV equipment, both onsite and remotely.

Qualified candidates must possess an Associate's Degree in IT or Computer Science, along with relevant certifications such as CompTIA A+. Strong problem-solving ability and excellent customer service skills are essential for success in this role.

The position requires working onsite, Monday to Friday, from 8 AM to 5 PM.

Qualifications

• Minimum of two years of IT experience, preferably in a customer-facing role.
• Hands-on hardware troubleshooting experience with PCs, barcode scanners, AV systems.
• CompTIA A+ and Networking+ certifications are required.

Responsibilities

• Provide responsive support for end users with deskside and walk-up support issues.
• Use remote management to assist offsite users.
• Inventory control of IT items.

Skills

IT troubleshooting skills

Excellent problem-solving skills

Customer service skills

Interpersonal skills

Education

Associate's Degree in Computer Science or Information Technology

High School Diploma/GED with four years of IT experience

Tools

MS Office

ServiceNow

Job description

Duration

Duration: 1 Year (With Extension Possibility)

Purpose

Provide desktop support to resolve end user technical issues in a timely fashion in order to maintain customer satisfaction.

Install, troubleshoot, & maintain a wide variety of equipment & applications. Work as part of a cross-functional IT Infrastructure team. Customers are onsite & remote end users.

Essential Functions

• Provide responsive support for end users with deskside & walk up support issues for PCs, network printers, video conference equipment, & other local IT hardware & software packages
• Use remote management to assist end users who are working offsite
• Imaging of new PCs & clients for back office & manufacturing system use
• Set up & support of cellular devices for end users
• Inventory control of patch cables, video cables, peripherals & other IT items
• Assist in ordering & receiving equipment, as required
• Comply with internal & external regulations & procedures
• Follow all safety & environmental requirements in the performance of duties
• Other duties as assigned

Physical Requirements

Ability to work in an open office environment with the possibility of frequent distraction.

Qualifications

• Minimum of two (2) years of IT experience required, preferably in a customer facing role
• Associate's Degree in Computer Science, Information Technology from an accredited college required
• May consider a High School Diploma/GED with four (4) years of IT experience
• Hands on hardware troubleshooting experience, including desktop & laptop PCs, barcode scanners, AV systems
• Experience with MS Office & Teams
• Experience with ticketing systems such as ServiceNow
• Experience with iPhones & iPads support
• IT Utilities including operational experience
• CompTIA A+ certification
• CompTIA Networking+ certification
• GxP Pharmaceutical Environment Experience
• Operational experience – hands on support for end user technical issues in an operating facility
• Excellent problem-solving skills
• Excellent & friendly customer service skills
• Excellent oral & written communication skills

Top Skills Per Mgr

• Ability to work independently/limited supervision
• Interpersonal skills (service mindset)
• IT troubleshooting skills

Note: Reporting Expectations: Onsite; M-F, 8-5

EEO and Disclaimer

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.