Desktop Support

Pyramid Consulting, Inc.; Alabama; Hybrid; USD 30,307 - 34,440; Full time

Job summary

Pyramid Consulting, Inc. in Stevenson, AL is seeking a Desktop Support Technician for a 12+ month contract (hybrid). Responsibilities include Level 2 desktop support, IMACD, Windows imaging, AD administration, and ServiceNow ticketing.

This role requires strong troubleshooting and customer service. Qualifications include 3+ years in desktop/IT support, certifications preferred (A+, Microsoft, ITIL, CCNA), and experience with Windows 10/11, Office 365, AD, SCCM, and remote access tools.

Qualifications

• Minimum 3 years of Desktop Support/IT Support experience.
• A+ Hardware Certification preferred.
• Microsoft Certification preferred.
• ITIL Foundation preferred.
• CCNA preferred.

Responsibilities

• Provide Level 2 Desktop Support for end-user hardware, software, and network issues.
• Install, configure, image, and reimage Windows desktops and laptops.
• Support Active Directory user administration and desktop software installations.
• Troubleshoot Windows OS, Office, Outlook, printers, and mobile devices.
• Coordinate IMAC activities and asset management with teams and vendors.

Skills

Desktop Support

Windows 10/11

Active Directory

SCCM

ServiceNow

Windows imaging

Remote access

Customer service

Education

A+ Certification (Preferred)

Microsoft Certification (Preferred)

ITIL Foundation (Preferred)

CCNA (Preferred)

Tools

ServiceNow

Imaging Tools

Office 365

Remote desktop tools

Job description

Immediate need for a talented Desktop Support Technician. This is a 12+ months contract opportunity with long-term potential and is located inStevenson, AL (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID:26-21920

Pay Range: $22/hr - $25/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Provide Level 2 Desktop Support for end-user hardware, software, and network issues.
• Perform IMACD (Install, Move, Add, Change & Dispose) activities.
• Install, configure, image, and reimage Windows desktops and laptops.
• Support Active Directory user administration and desktop software installations.
• Troubleshoot Windows OS, Microsoft Office, Outlook, printers, mobile devices, and peripheral issues.
• Coordinate workstation deployments, relocations, upgrades, and asset management.
• Manage incidents and service requests using ServiceNow.
• Maintain asset inventory and configuration records (CMDB).
• Deliver, install, and configure end-user computing devices.
• Support remote users using enterprise remote access tools.
• Follow IT documentation, knowledge articles, and ESD safety standards.
• Coordinate IMAC activities with internal teams and third-party vendors.
• Ensure minimal business disruption during installations, moves, and upgrades.
• Provide exceptional customer service and maintain high user satisfaction.

Key Requirements and Technology Experience:

• Minimum 3 years of Desktop Support/IT Support experience
• A+ Hardware Certification (Preferred)
• Microsoft Certification (Preferred)
• ITIL Foundation (Preferred)
• CCNA (Preferred)
• Technical Skills
• Windows 10/11, Microsoft Office, Microsoft 365 (O365)
• Mac OS (Preferred)
• Active Directory & Group Policy (GPO)
• SCCM, Ghost or other Imaging Tools
• ServiceNow (Incident, Service Request, Asset & Configuration Management)
• Remote Desktop Support Tools
• Microsoft Outlook & Exchange Configuration
• Hardware Support
• Desktop & Laptop PCs
• Windows & Apple Tablets
• Network & Local Printers
• Desk Phones
• Video Conference Room Devices (Audio/Video)
• Strong troubleshooting and problem-solving skills
• Experience with Windows imaging and deployment
• Knowledge of Microsoft Active Directory & SCCM
• Excellent verbal and written communication skills
• Ability to document technical procedures and resolutions
• Willingness to provide on-call support outside business hours.
• Ability to travel to nearby sites when required.
• Ability to lift and move equipment up to 50 lbs.
• Experience with asset inventory and lifecycle management.
• Ability to disconnect/reconnect workstations, phones, and peripherals.
• Mac OS support
• Microsoft Server knowledge (2008/2012 and above)
• ITIL-based service management experience

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.