IT Help Desk Analyst I – Remote & On‑Site Support

Hartford Public Schools; Hartford, Northern (CT, KY); Híbrido; USD 68.000 - 82.000; Jornada completa

Descripción de la vacante

Hartford Public Schools seeks an Information Technology Support Analyst I to provide help desk support for software, hardware, network issues and approved department applications for the City of Hartford and Hartford Public Schools. You will respond to end-user requests remotely, by phone or in person, documenting and resolving issues with a customer-focused approach.

The role requires 2 years of IT experience within the last eight years and a degree in CS/IS or related field.

Formación

• Bachelors or Associate degree in Computer Science, Information Systems or related field, plus 2 years in IT within 8 years.
• Experience with help desk and end-user support processes and ticketing systems.
• Knowledge of Windows environments, Office 365 and security tooling.

Responsabilidades

• Respond to 2nd/3rd level service requests via the service desk and channel.
• Install, service, troubleshoot and maintain hardware, software, and peripherals.
• Administer Office 365, Intune, SCCM, MDT and Active Directory.
• Troubleshoot network and account issues; assist with password resets.
• Provide remote, phone, and in-person user support and training where needed.

Conocimientos

Help desk support

Remote support

Microsoft Office 365

Intune

SCCM

Active Directory

Networking basics

Customer service

Educación

Bachelor's or Associate degree in Computer Science / Information Systems

Herramientas

Intune

SCCM

MDT

Active Directory

Exchange

Descripción del empleo

Hartford Public Schools seeks an Information Technology Support Analyst I to provide help desk support for software, hardware, network issues and approved department applications for the City of Hartford and Hartford Public Schools. You will respond to end-user requests remotely, by phone or in person, documenting and resolving issues with a customer-focused approach.

The role requires 2 years of IT experience within the last eight years and a degree in CS/IS or related field.