IT Support Analyst II — Cloud & End-User Tech

Hartford Public Schools

Hartford, Northern (CT, KY)

Hybrid

USD 76,000 - 92,000

Full time

4 days ago

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Job summary

Metro Hartford Information Services is seeking an Information Technology Support Analyst II to provide help desk support for software, hardware, and network issues for the City of Hartford and Hartford Public Schools. The role includes remote, phone, and in-person assistance, with emphasis on professional customer service and timely resolution of requests.

Responsibilities include level III support, AD/Exchange administration, MDT imaging, Intune management, and collaboration with vendor

Qualifications

Bachelor's or Associate degree in Computer Science, Information Systems or closely related field, and 2 years of IT experience within the last 8 years.
Proficient in Office 365, Intune, Active Directory and Exchange.
Strong troubleshooting and customer service skills.

Responsibilities

Provide level III support on software, hardware, network issues and approved applications for the City of Hartford and Hartford Public Schools, remotely, by phone or in person.
Resolve end-user technical requests with professional customer service.
Maintain and administer Office 365 and Intune environments.
Assist with desktop imaging using MDT and Autopilot.
Troubleshoot and resolve hardware, software, and network issues with minimal supervision.
Document and escalate technical issues to IT leadership as needed.
Work with vendors to resolve problems with desktops, printers, and mobile devices.